Just wrapped our Advanced AI Knowledge Base workshop with @nivvenkatesh, CEO of pageloop, joining us live from Bangalore 🇮🇳! We covered everything from multi-tiered KBs to best practices for maintaining a KB, and the Q&A was full of sharp questions and real-world insights.

Everyone’s a prompt expert... until it’s a live competition. We put support experts in a head to head prompting battle.

Officially a published author. Already ranked: - \# 1 Bestseller in Slack Channels - \# 1 in "Books That Trigger Zendesk" - Top 10 in "Books That Should've Been a Tweet" DM or comment for a free copy. It looks incredible on a Zoom shelf.

Poker night with engineers and founders = 80% bluffing, 20% saying “statistically, that was the right call” after losing a hand. Thanks to everyone who came out - same time next quarter?

Comprehensive list of “no shoes” startup offices: • @Cursor_ai • Lovable • Thinking Machines • Slope • Spur • @appliedint • Speak • Hyprnote (YC S25) • Journey Foods • Crossmint • Every 📧 • Fifty Years • Composite • 14.ai • Mainframe • Replo •

People say you spend more time with your co-founder than your spouse. Marie Schneegans and Michael Fester at 14.ai never had to choose. That connection has carried them through some of the boldest moves they’ve ever made. They uprooted their lives, walked away from years of

Just finished our support scaling workshop LIVE from the Bellagio in Vegas with the wonderful Jen Burton! Stay tuned for our recap 🌵😎

Locked in, even on the casino floor.

Nothing beats an In-N-Out team lunch in Las Vegas 🍔🌵