Automations can cause more problems than solutions if they are set up incorrectly—and that starts by understanding the workflow you want to automate. And that means every step in it. I break down how to stop poorly designed automations from the start: buff.ly/31Bk4me

Fascinating to watch how IT leaders are leveraging the importance of technology into bigger roles! Getting a handle on your #servicemanagement is a fantastic way to test those business-savvy skills. buff.ly/3ytGPEG

The road to digital transformation starts with a map—quite literally. Mapping your value streams and your business capabilities is the faster way to get you to digital transformation. buff.ly/3petOvO #DigitalTransformation #servicemanagement #CIOs

"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by TechBeacon on how to avoid automation failures. buff.ly/3CmFL6t

A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. buff.ly/3fBKY1B

A lot to look forward to in 2022 if these trends and predictions are correct! I am especially looking forward to watching the growing influence of CIOs on the business. Any other predictions you'd add to this list? buff.ly/3Dxq0tc

If you know, you know…

Check out these thoughts from Roy Atkinson, Stephen Mann, John Custy, Barclay Rae 🧀, Doug Tedder, Karen Ferris, Rae Ann Bruno, Vulnerability & others, on four areas of predicted future change in the world of #ITSM. buff.ly/2U9Z8yU

Join us for this panel discussion at #SupportWorld Live in Las Vegas in May, featuring Rae Ann Bruno, Doug Tedder, Vicki Rogers, Greg Sanker - and I'll be moderating. Session 401: Optimize Before You Automate: Why and How SupportWorldLive.com #automation

Optimize then automate or automate then optimize? I’ll be exploring this with fellow panelists Rae Ann Bruno Doug Tedder Vicki Rogers at #SupportWorld next week. Moderated by the one, the only Roy Atkinson Which is it, do you think?

Isn't that a bit like leading a horse to water, but you can't make it drink? 🤔

Great discussion with Rae Ann Bruno Roy Atkinson Doug Tedder Vicki Rogers on optimization and automation. #SupportWorld

Always fun to see your name in lights - especially when alongside these stars Roy Atkinson Rae Ann Bruno Doug Tedder Vicki Rogers #SupportWorld

Wow. Probably the most powerful ad I've ever seen. Charles Booker is the real deal.

Doug Tedder leads Session 203: Good Strategy Can't Be Found in the Rearview Mirror this year at #SMWorld. Learn about good #ServiceManagement organizations can enable strategic #DecisionMaking. Check it out: informatech.co/3oisir8

Sad, but not surprised.

What? The service portal - intended to facilitate a smooth and efficient self-service experience - kills end-user productivity? Portals are touted as a means for ‘contact deflection’ (a IT-centric view), yet result in a poorer end-user experience? What are we (IT) thinking?

6 Tips to Wake Up Your #ITSM Zombie including: Use a Kanban board as your change schedule and many more, Doug Tedder explains all. buff.ly/3LcK4s4

Why aren't your #SLA helping your #XLA ... dougtedder.com/2024/03/05/why… #ITSM

Companies have spent billions of dollars on #ITSM implementations, but many orgs fail to achieve the expected success. With so much invested, why has ITSM come up short for those companies? Here, Doug Tedder explains & proposes three ways #ITXM can help. hubs.ly/Q02ZNTr30