Last chance to save your spot for Donna Fluss (DMG Consulting LLC) and Anne Jenkins, (Teneo.ai ), sharing best practices to succeed with a conversational AI implementation. teneoai.webinargeek.com/cai-implementa… #DMGResearch #contactcenter #CX #AI #CAI #selfservice #teneoai

Agentic AI represents the next frontier in CX automation. dmgconsult.com/genai-agentic-… #DMGResearch #contactcenter #CX #AI #CAI #selfservice

The cloud laid the foundation for artificial intelligence (AI) adoption by providing the massive processing required to support these intelligent, data-driven technologies. dmgconsult.com/transcription-… #DMGResearch #contactcenter #CX #AI #cloud #CCaaS

The New Era of WFM - By Donna Fluss DMG Consulting LLC contactcenterpipeline.com/Article/the-ne… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai #wfm #workforcemanagement

Are you subscribed to our newsletters? They go out monthly and are packed with all things contact center. Just look for the GET OUR NEWSLETTER link on the top right corner of the page. dmgconsult.com/category/newsl… #DMGResearch #contactcenter #CX #AI #CAI #GenAI #CCaaS #ConversationAI

Transcription technology is a key element of the experience and essential for a successful CX. dmgconsult.com/transcription-… #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI

Great time at Verint #Engage25 with great people. David Singer Sheila McGee-Smith

Nothing better than connecting with industry rockstars at Verint #Engage25 Amy Haseltine Steve Seger Dan Bodner Jaime Meritt

The pace of innovation in the CAI market has been very rapid over the past two years, and it is expected to pick up momentum as more businesses implement these solutions. #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI

AI’s game-changing set of technologies can greatly enhance business outcomes for a contact center and its agents. dmgconsult.com/ai-in-the-cont… #DMGResearch #contactcenter #CX #AI #CAI #GenAI #CCaaS #ConversationAI #Copilot #AgenticAI

Recent developments are just the beginning of genAI’s transformative contributions to contact centers and customer service organizations. dmgconsult.com/genai-agentic-… #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI #GenAI

The pace of innovation in the CAI market has been very rapid over the past two years, and it is expected to pick up momentum as more businesses implement these solutions. #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI #GenAI

In the past year, #contactcenter communications have changed in a meaningful and lasting manner, which is positive for consumers. The old rules of self-service have been tossed out and replaced by #CAI solutions. #DMGResearch #CX #AI #GenAI #CCaaS #ConversationAI #AgenticAI

For #contactcenters to realize the expected benefits of introducing an #AI-powered solution, any manual steps or activities that are impacted must also be reimagined & reengineered to inject intelligence into their workflow. dmgconsult.com/ai-in-the-cont… #CX #CAI #ConversationAI #GenAI

Agentic AI, the next frontier in CX automation, is rapidly picking up momentum as more businesses implement these solutions. dmgconsult.com/genai-agentic-… #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI #GenAI

The CAI market is poised for rapid growth, fueled by organizations’ increasing reliance on AI for intelligent self-service and automation. #DMGResearch #contactcenter #CX #AI #CAI #GenAI #CCaaS #ConversationAI #AgenticAI

Earlier versions of IVA, RTG, & AQM solutions have been available for years, but #GenAI changed their trajectory and adoption rate. dmgconsult.com/ai-in-the-cont… #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI #GenAI

Agentic AI represents the next frontier in CX automation. dmgconsult.com/genai-agentic-… #DMGResearch #contactcenter #CX #AI #CAI #ConversationAI #GenAI

CAI solutions may proactively suggest products or services based on a customer’s history or adapt their tone and approach to align with an individual’s preferred approach. #DMGResearch #contactcenter #CX #AI #CAI #GenAI #CCaaS #ConversationAI #AgenticAI

While the market is still in the early stages of #AI adoption, it’s evident that these technologies will revolutionize nearly every aspect of the #CX and fundamentally change how businesses and customers engage. dmgconsult.com/ai-is-reroutin… #contactcenter #CAI #ConversationAI #GenAI