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Equipping employees with extensive product knowledge is still a factor that shouldn’t be sidelined. Immediate support and guidance from a real human is still sought out by consumers despite the growing appeal for online shopping. #CX #custserv #shopping info.microsoft.com/rs/157-GQE-382…

Tis’ the season for companies to pay attention to the growing number of customers, employees and stakeholders who are expecting retailers to make a meaningful contribution to the broader community this Christmas. #CX #christmas #retail #deloitte #retailer #Sustainable

Companies that want to do good in the community have proven to gain more attention. Outland Denim's sustainable and ethical practices gained major global recognition after being worn by the Duchess of Sussex, Meghan Markle. #CX #CustServ #Sustainable insideretail.com.au/news/three-coo…

Fashion rentals are the perfect fit for environmentally conscious consumers. GlamCorner has tapped into the market providing consumers with the ability to keep up with changing trends, save money and advocate sustainability. #retail #rental #sustainability smh.com.au/lifestyle/fash…

Retailers can use their textiles to support a greater cause and in turn gain a better reputation. ASOS is using their garment waste to provide Kenyan women with access to sanitary products and prevent them from missing school and work. #CustServ #retail psfk.com/2019/11/asos-f…

Employees are your most important asset. Engaged employees are knowledgeable, passionate and more empowered to solve problems. #EmployeeEngagement #EmployeeExperience #CX #EX #employees

2019 saw the launch of the Iconic’s new sustainable initiative, the fashion vertical, Considered. More retailers need to take into account consumer values if they want to stay in the game. #cx #Retail #sustainability #custserv #iconic #CustExp #values insideretail.com.au/news/best-of-2…

It is critical for retailers to understand the extent to which sustainability is now impacting consumer purchase decisions. #cx #custserv #sustainability #shopping #fashion

While consumers value sustainability, many lack the time to research a company’s environmental initiatives, which is why companies need to highlight it for them. #sustainability #CX #marketing #packaging #retail

With Australian supermarkets predicted to be checkout-free in 10 years’ time, it puts into question whether the loss of the person-to-person connection is really going to benefit our society. #Retail #shopping #connection #society #custserv #CustExp #cx smh.com.au/business/compa…

It is not only consumers who are conscious of the ethical and sustainable decisions a company is making, but also employees who seek to work for reputable businesses. #EX #sustainability #ethical #CustExp #employees #companyculture

Constantly subject to new innovations, the retail industry is likely to see the end of the second-hand stigma, as well as a rise in cross-industry hybrids in the new decade. #retail #innovation #secondhand #shopping #CX #custexp #CustServ insideretail.com.au/news/the-trend…

Companies can’t only rely on discounts to build brand loyalty. Emotional drivers of loyalty need to be acknowledged in order to retain customers. #loyalty #retention #Customers #Cx #CustServ #custexp forbes.com/sites/pamdanzi…

Retailers need to tailor their rewards programs to cater to the consumer demand for personalisation. #Cx #CustServ #custexp #personalised #Customers #loyalty #Rewards

The need to be different is a key driver for shoppers to seek out unique experiences and customised products. #CX #CustServ #custexp #Exclusive #experience #unique #SocialMedia

With digital retail channels becoming more convenient for shoppers, sales capacity will no longer be the prime use of retailers’ space, rather their physical presence will focus on Instagrammable and immersive brand moments. #CX #CustServ #custexp #Retail forbes.com/sites/karineld…

Apple isn’t the only company to feel the impact of supply shortages, with many companies outsourcing from China needing to adjust the structure of their supply chain. #SupplyChain #logistics #technology #coronavirus #CX retaildive.com/news/coronavir…

The retail experience is set to change with the new 5G network, enhancing brand communities, the ‘brick-and-click’ trend and the functionality of new technologies. #technology #community #retail #5gamechanger #5G #CX #CustServ #custexp licenseglobal.com/retail/how-5g-…

In-store customer queries would never be ignored, however only half of online queries are answered by brands. How can retailers meet these rising customer expectations? #cx #custexp #custserv

How are retailers going to keep up with the ever-rising expectation of the speed of online delivery services? #Delivery #cx #custserv #custexp #expectations