Why are developers losing 10 hours a week to organizational inefficiencies? AI may deliver big gains, but organizational blindness persists. Alyx MacQueen takes us through the latest data from Atlassian research, which has revealed a troubling paradox: bit.ly/3U3RGAI

Everyone's still talking about the M&S cyber attack. A week later, a second one took place at another UK retail institution, The Co-operative Group. Stuart Lauchlan brings us new updates, and analyzes latest learnings from M&S bit.ly/3GC31F6 and The Co-op bit.ly/4lH0uIt

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can keep retail customers happy: bit.ly/4eHgvvG

The UK's leading technology government minister is standing up to Big Tech and its bad practices. Or is he? Stuart Lauchlan brings us the latest from the Google Cloud Summit in London as Britain's latest tech minister declares war on legacy tech and its providers: bit.ly/3TxtI0v

How will AI vendors set prices CIOs want to pay? Clues are starting to emerge diginomica.com/how-will-ai-ve… diginomica

EAM: Enterprise asset management is helping Belgian food producer Agristo to improve maintenance efficiency and overall employee experience. Gary Flood hears how the Ultimo EAM has embedded itself as the tool frontline technicians actually want to work with: bit.ly/4eF9b3I

.@Salesforce is its own Customer Zero for Agentforce - and customer service and support is on the frontline. Katy Ring takes a look at how jumping in to the agent-first customer service era is giving it both a vendor and a customer perspective: bit.ly/454DTzd

At Planful Perform25, Lyre's Non-Alcoholic CFO Ross Aird delivered a candid account of moving from spreadsheet chaos to structured strategic planning. Alyx MacQueen takes us through the approach: bit.ly/4nJonRD

At #PlanfulPerform25, Kimball Midwest shared how AI can help the finance team: “It's going to allow FP&A to be more proactive.” Read the full article in diginomica to learn how Planful’s customers are transforming their financial planning with AI: diginomica.com/want-better-ai…

In a follow-up to his next-gen analyst relations piece, @Jonerp revisits what’s changed - and what hasn’t. With input from Tim Crawford of AVOA, he explores why customers still feel underserved, and how vendors are missing some key opportunities: bit.ly/4lrOLhs

These days, CTOs must understand both technology and business operations. Gary Flood hears how Dan Smith, CTO at UK managed service provider razorblue, balances technical expertise with people management, strategic thinking, and customer service skills. bit.ly/3TDl4Og

.Certinia's 2025 Global Service Dynamics Report is out. The annual survey of the global tech services industry reveals enthusiasm for AI but challenges in resource utilization. Will AI help? Phil Wainewright analyzes the findings bit.ly/3TGq6JI #ProfessionalServicesAutomation

This week's Enterprise Hits and Misses includes AI ethics vs enterprise realities, and the great AI coding productivity debate. What else caught Jon Reed's attention? Highlights from the digi team, the best of the enterprise web, and of course your whiffs: bit.ly/4lLspXQ

Bonne Fête Nationale! A new report claims that Paris ranks as the world’s fourth leading tech hub, while London has slipped to number six. But, as Cath Everett discovers, experts are not so sure, and say the actual situation is a bit more nuanced. bit.ly/3IpN7hH

Enterprise asset management helps Belgian food producer Agristo improve maintenance efficiency and overall employee experience diginomica.com/enterprise-ass… is my latest business-IT user success story for diginomica Al @ultimo

How will AI vendors set prices CIOs want to pay? This new piece by the literal world expert in SaaS pricing just live over at diginomica may show the way diginomica.com/how-will-ai-ve… Monevate

In a bid to offer millions of football fans a more personalized experience and encourage them to get creative, the English Premier League has been working on a major Adobe AI technology project behind the scenes. Madeline Bennett has the story: bit.ly/4kBJqTq #FPL

Is this a wake up call for industry hype? Derek du Preez reviews a new METR study where experienced open-source developers expected AI would reduce their task completion time by 24% but they actually took 19% longer when using the AI tools. bit.ly/44tM3Sy

Customer Success Managers are often expected to constantly change colors to suit every situation. So, asks Kate Alger of Certinia, can one person do it all and master the many roles of the modern CSM? Enter the era of agentic AI: bit.ly/40izaYY #CSM

US tech firm Palantir has its foot in the data management door at the UK NHS, much to the horror of critics. EVP Louis Mosley takes a very different view, of course. Stuart Lauchlan explains: bit.ly/44OAOCS