Don’t have a phone tree ask customers if they want to talk to an agent, only to tell them several steps later that you don’t offer phone support. I’m looking at you, UPS. My package has been sitting in Oakland since 7/1-delivery says 7/3, no update from your site on 7/6 #badcx

Do your desk research before you start designing so you're not "redesigning the wheel"... here's a place to start.

#shegotitright

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Linear roadmaps are misleading without a crystal ball for seeing the future. A roadmap that recognizes the existence of risk as time goes on is more honest. But an effective PM needs to anticipate possible branches, too - and create clear criteria for following each path.

When you cancel your user conference, what do you do with all the unused carpet? ♻️ @ZendeskImpact put #ZendeskRelate carpeting to good use. It was shipped & installed in the IRC - International Rescue Committee welcome center, a space to give respite to families recently released from U.S. Immigration and Customs Enforcement detention.

For my #uxresearch colleagues supporting product teams- how often are you asked to "just conduct a survey" using a risky study design? For example, a conjoint packaging study with a non-representative sample? And when these requests come up, how do you respond?

Using quizlets to generate donations and leads is usually disinformation pretending to be social science, and I am tired of it.

Not sure what’s up with today’s @Facebook logo- are they trying to get cute in memory of RGB or show that they’re down with bdsm?

This is insane: Georgia Dem rep Representative Park Cannon was arrested for trying to watch Brian Kemp sign new voter suppression bill. Look at how she is treated by police. This is straight out of Jim Crow

A friend was assigned as the “trusted contact” to manage the FB page of a person who died. The assignment required no opt in, no chance to decline. It’s traumatizing for her-she gets daily nags to manage the page. This is harmful.

If you want to get your point across, make time to edit. Clarity and brevity don’t happen in the first draft.

Toxic work practices much?

The Meta announcement makes me think a) Zuck read Stephenson’s Snow Crash at a very impressionable age b) he still hasn’t mastered how to listen to people in conversation and c) he doesn’t believe the research on the ineffectiveness of multitasking.

Career advice for UX Researchers: you have LOTS of options. You don’t need to sell out and work for an employer who doesn’t share your values. If a company is actively harming the planet or community, tell the recruiter/HR partner you’re not a culture fit and move on.

I’m a big fan of dimensional visual clues generally. But upgrading from MacOS Catalina to Big Sur last night gave me a moment of deja vu- going from flat to skeuomorphic was like traveling back in time to the 90s. Did anyone else find the contrast unsettling?

Please don’t waste customers’ time with surveys to resolve internal squabbles. It’s embarrassing. Got a naming survey from AAA today with a cutsey name that didn’t convey product’s value prop. Actual survey Q: “Why don’t you like the name Better Nest?” Because I’m not a bird? 🤦🏻‍♀️

When you make promises to customers based on best case scenarios “ready in as little as 30 minutes!”and don’t deliver on them or communicate delays, you are eroding trust in your brand. Yes, “as little as 30” includes “much more than 30”. Still a disappointing UX. Walgreens

#badUX: My fiancé ordered a suit from Belk for our wedding. It didn't fit. Suit returned June 2 via the US Post. No refund. Called Belk last week; receipt acknowledged, promised refund within 5 days, which didn't show. Called today, stalled 5 days again. Is this postal fraud?