Lead by example. Lean leadership in action.

Design is how things work.

How many problems did you solve this quarter?

It’s easy to underestimate how systems and measures drive behavior. You might just get more of what you don’t want.

Fixed time, fixed scope projects always end in 1 of 3 ways: 1. We move the deadline. 2. We reduce scope. 3. We implement “crunch mode” , everybody puts in 80 hour weeks till the deadline, burns out, quits and goes to work somewhere else.

“It doesn’t get easier, you just get faster” - Greg Lemond.

“There are four purposes of improvement: easier, better, faster and cheaper. These four goals appear in the order of priority.” Shigeo Shingo #ux #productmanagement

Another good reason to make it count.

This. No one cares if it was delivered on time, or met the requirements when stuff like this happens. arstechnica.com/tech-policy/20…

Don’t believe the notion that IxD is over & we can just use patterns. Most software we use is still crappy because of concepts, not buttons.

The opposite of usability is training.

Dang x.com/peterdaou/stat…

Truth. x.com/ideo/status/89…

The hotel paid a lot of money for fancy alarm clocks. Then paid a lot of money to print instructions for setting them. #ServiceDesign

Honored to be invited to speak for the folks at InVision! x.com/InVisionApp/st…

“Leadership is a choice not a rank.”

It's not a humanities degree that will save you: it is broad, general knowledge and curiosity. A willingness to learn, continually, for your entire life. (That's what I do) x.com/piano_io/statu…

Fake missile attack warning? Human error? Nonsense. It's incompetent design. One wrong click terrorizes the entire state? Why is it possible? I have a book they need to read.