Are your execs skeptical or resistant to measuring your service consumers' experience? Here are some ways to convince them. #ManagingUp Overcoming Objections to #ITXM happysignals.com/blog/overcomin…

In this session, I'll be asking specific questions for discussion and sharing criteria for bringing #IT and business units closer together. Who's going? #SMWorld invt.io/1txbaibl4ys

Bots and #AI are fast and effective, but it's applying them to our goals that makes them effective. #123withRoy

Insights You'll Gain: • Balancing Automation with Human Touch • Customer Preferences • Maximizing Efficiency • Building Trust Wed. Sept. 18 | 1 PM CT | 2 PM ET | 11 AM PT Register: landing.sdipresence.co/sdis-serviceno… #webinar

In this #123withRoy Redux, Roy Atkinson reminds us that great #CX is consistent CX.

Still referring to the non-IT functions of your organization as "the business"? It's time to change that. #123withRoy

Skepticism is a requirement in the age of #AI #123withRoy redux. youtu.be/dPoXqtdtPzE?si…

It doesn't always have to be fancy. #123withRoy #CSAT Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

Happy New Year!

Following the procedure without understanding the context can lead to big trouble. #123withRoy Redux

#123withRoy Redux (from 2022): Stop inventing reasons not to ask your customers what they want. #CX buff.ly/4hHY4Yn

Plant now, reap later. It doesn't happen overnight. #ROI #123withRoy

I think we're doing OK! Thanks, Corporate Vision!

Research - 2025 State of Subscriptions: The future of retention and revenue growth buff.ly/GJMss7K via Roy Atkinson of Clifton Butterfield, LLC on @Thinkers360 #BusinessStrategy #CustomerExperience #Management

Bridging AI, Customer Experience, and Employee Engagement buff.ly/oT8WlKx via Roy Atkinson of Clifton Butterfield, LLC on @Thinkers360 #AI #CustomerExperience #GenerativeAI 📣 Contribute your thought leadership: buff.ly/n4dINB4

Thanks, Corporate Vision!

Technical solutions are not always the best solutions. Dan Turchin of PeopleReign has a different approach. (And yes, "AI" helped edit this clip from my podcast. Full episode at youtu.be/0Lll4BIlUdo?... )