We are delighted to feature on Salesforce #AppExchange! sforce.co/3UFmKW6 Our #AI-powered journey orchestration platform enables #Salesforce users to seamlessly sync all #data and take full advantage of Engage Hub’s product and solution set. bit.ly/3g7QSdS

Which key strategic areas should you prioritise to achieve this in the year ahead? In this guide, we explore the top 5 themes that #customerexperience leaders are planning for 2023. Take a look: bit.ly/3g6dvPZ #Predictions #Predictions2023

We are delighted to announce that our services are now a part of Crown Commercial Service’s G-Cloud 13 Framework! The #CCS #DigitalMarketplace enables public sector organisations in the UK to implement cloud-based technology in a quick and compliant way. bit.ly/3gsPrGX

In 2023, #ConsumerDuty will become a priority for all businesses with #retail customers. The new rules provide a fairer basis for competition as well as the flexibility of an outcomes-focused (rather than prescriptive) approach. Learn more in our guide: bit.ly/3g6dvPZ

🔔 NEW BLOG: The FCA’s new #ConsumerDuty will transform how financial services deals with customers. Read how to get compliant before the April 2023 deadline. bit.ly/3VG7wAz

In 2023, #CX leaders should focus on balancing qualitative and quantitative #data. While many businesses are now able to quickly connect the dots between “when” and “what”, a significant number still can't work out “why” certain things have happened within the customer journey.

🔔 NEW BLOG: In this piece, we’ll help you bring the customer back to the heart of #customerexperience – and share our tips for managing truly customer-centric journeys. bit.ly/3FhY159 #CX #customerjourneys

In 2023, forward-thinking organisations will take this #CX journey one step further by delivering an experience that is unique to every customer. Find out more in our latest whitepaper: bit.ly/3g6dvPZ #CustomerExperience #Predictions2023

The #FCA’s new #ConsumerDuty regulation comes into force in this year, so preparation must be high on your agenda. Read how to get compliant before the April 2023 deadline: bit.ly/3VG7wAz #FS #banking

To truly deliver valuable #CX, you need to tailor your approach to individuals based on real-time data and adapt as their needs change. Find out more in our recent blog: bit.ly/3FhY159

📣 We are delighted to announce that Forrester has recognised Engage Hub in their latest Cross-Channel Marketing Hubs vendor landscape report. Find out more on the inclusion here: bit.ly/3JoVQyO

🔔 NEW BLOG: Here’s how #financialservices organisations can adapt to #ConsumerDuty requirements in a way that maximises long-term benefits (and streamlines ongoing #compliance). bit.ly/3L9tr0I

Discover 4 ways you can use customer journey mapping and orchestration to increase customer satisfaction and overall return on investment. bit.ly/3YDweCn #journeymapping #innovation #technology

Get in touch with #EngageHub today to discover how we can help your business to achieve incredible results such as call deflection rates of 50% while increasing CES by 16 points engagehub.com/contact-us/

☘️ 🇮🇪 “For each petal on the shamrock, this brings a wish your way: Good health, good luck and happiness for today and every day.” We’d like to wish our Irish friends, colleagues and clients a very happy St. Patrick’s Day!

With Engage Hub’s #AI-powered #journeyorchestration platform, Three Ireland customers can take a full advantage of contact centre optimisation solutions to continue to revolutionise #CX and drive call deflection in previously unreachable sectors.

🔔 NEW BLOG: Get an up-to-date overview of #ConversationalAI – including how it works, the pitfalls, the benefits and how it can level up your digital self-service. bit.ly/3yAmqOU

Did you know that by adapting to customer needs and focusing on what matters to them, you can deliver a targeted solution that resolves their issue? Our guide will help you get started, take a look: bit.ly/41P295m

🔔 NEW BLOG: Take a look at how automatically capturing and analysing customer intent helps improve #contactcentre operations, drive cost savings and a better #customerexperience (#CX). bit.ly/445PBbv