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🏆 Salesforce Service Cloud is the #1 Contact Center Software on G2, the world’s largest and most trusted software marketplace. Learn more: sforce.co/4kdmFFW

A field service tech's time is valuable. Document Builder for Field Service wants to keep it that way. Now you can easily build service docs that your service teams need when out in the field — that's a game-changer. Learn more about Document Builder for Field Service:

"[AI] is the only tool that can help you keep up with the pace of innovation." Palo Alto Networks CCO Katie Bianchi shares how they used AI to cut case resolution times by 40% and elevated their customer support teams. 🎧 Don’t miss this episode of Experts of Experience:

The Summer '25 Release is packed with AI-powered Service and Field Service features including: ✅ Agentforce for Email ✅ Proactive Asset Scheduling ✅ Capacity Planning Dashboards Join us June 10 and get an inside look at the latest features: sforce.co/4dMmNdf

On the road again — Service Cloud is heading to #CCWVegas June 11-12. Here's a handy to-do list: 1️⃣ Watch our session with Tripadvisor's Tim Barker & Salesforce's Ashish Seth — June 12 at 3:50 p.m. PT on the main stage. 2️⃣ Stop by booth #1425 for a personalized demo from our

Great design is more than aesthetics — it’s about impact. Join us June 11 to hear how Salesforce design experts used real customer feedback to create a better support journey powered by Agentforce. Save your spot: sforce.co/43wX9FV

In field service, it's important to use the right tool for the right job. But the challenges are unique: 🚩 Shortage of skilled labor 🚩 Burnout from administrative tasks 🚩 Messy or unclear asset data The right tool for today’s challenges? Agentforce. 👇

ICYMI: The Serviceblazer Community on Slack won an Excellence in Customer Service Award from BusinessIntelligence. 🏆 See what makes it stand out: sforce.co/45KBP0X

Day 1 of #CCWVegas was a great one: 💻 Personalized demos from our Service Cloud experts. 🤖 Building your own Agentforce agent in minutes. 🤝 Connecting with other Serviceblazers. ✅ If you’re in Las Vegas, don't miss our main stage session Thursday at 3:50pm PT. Learn more:

Email's not dead. It's just getting smarter. 💡 While everyone is jumping on the latest chat tech, 90% of service teams still depend on email. The difference? Smart companies are using AI to make it better. 🤖 Serviceblazer Spotlight breaks down the wins, the tech, and the

Can AI improve service without losing the human touch? In the latest Experts of Experience podcast, Cisco's Chief AI Strategist Ben Taylor explains how service leaders can use smart AI deployment to meet emotional needs — not just deliver answers. Check out the full

.Salesforce Service Cloud is the #1 Customer Service Software on G2, the world’s largest and most trusted software marketplace. Check out what makes us better than the rest: sforce.co/45Rugpm

No extra clicks, no problem. 😀 Check out this demo and see how you can enable customers to self-serve faster in one actionable view with Dynamic Conversations. Learn more about agentic Self-Service: sforce.co/4n1fOBc

Supercharge your service team with Agentforce for Service Cloud and Field Service. ⚡ Check out these Agentforce add-ons — now generally available: ✅ Unlimited GenAI + employee agents — Auto-summarize cases, draft replies, resolve routine issues 24/7, and improve CSAT with

Agentic Self-Service — powered by Agentforce — is making self-service smarter, faster, and hyper-personalized. Learn how companies like Highspring are redefining how they work with agentic Self-Service: sforce.co/4jZKe4a

Agentforce for HR Service — now generally available — brings the power of AI agents to your HR team. Grounded in company data and knowledge articles, it makes HR processes more efficient. Join us July 10 for an online session to learn more: sforce.co/3SY8vMY

DYK: 90% of service orgs still rely on email for customer support. Why? Email is perfect for handling complex, less time-sensitive issues. But email can be slow and that can be a big risk — that's where AI comes in. ⬇️ sforce.co/3ZFVHPf

Our Agentforce Release Event is streaming 🔴LIVE now. Be the first to see what's next in digital labor. x.com/i/broadcasts/1…