Good customer service is extremely rare, thank you so much Philips Care (Philips) for going above & beyond 👍

Hi there, thanks for bringing this to our attention. We're sorry to hear that you've received an empty package. We'd be happy to help. Can you please send us a direct message and provide us with your email address? We'll be awaiting your reply.. x.com/messages/compo…

Hi Antony, Thanks for reaching out to us. We are sorry to hear that your Sonicare is not working as it should be, so we would like to help you with this issue. Could you please send us a private message with the model number and a short video of the issue? Thanks in advance! x.com/messages/compo…

Hi Paulo, thanks for your interest. :) We had a look for you, but it seems that the feature you describe isn't included in this model.

Absolutely amazing customer service from Philips Care when my juicer died. So quick to replace and a wonderful team to answer all my questions. Thank you!