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Oracle opens second cloud region in Brazil, delivering lower latency, disaster recovery, and ... buff.ly/3eT2eid

Finalist for the Markies Visionary Award! Thank you to the OpenMethods team and clients for the hard work to achieve this nomination. We love supporting our clients in their pursuit of world-class CX. Congratulations to the other nominees for their great work and achievements!

Happy Thanksgiving!

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Looking for an easier way to provide order updates to customers? One that doesn’t require a different application for each piece of info? Our latest Where’s My Order? blog post discusses how PopFlow connects applications into streamlined workflows. openmethods.com/blog/wheres-my…

Omnichannel has been a buzzword for awhile, but what does it really mean? - and is there a benefit to it? Our True Omnichannel blog post dissects the nuance of omnichannel, and its impact on CX. openmethods.com/blog/true-omni…

Effortless interactions are a top level priority for many brands…but one that is often derailed by communication silos and friction points. We explore solutions to these pitfalls in our latest blog post - Make CX Effort Easy! openmethods.com/blog/you-can-m…

ICYMI: OpenMethods CEO Gerrit Lydecker and Oracle Director of Product Strategy Daniel Foppen discussed the evolution of the service agent role and the rise of omnichannel. openmethods.com/blog/automate-…

Multiple apps? Repetitive tasks? Decreased effectiveness? If these sound like problems your brand is facing, then process automation may be your solution. Our latest post analyzes 3 key benefits of introducing process automation tools. openmethods.com/blog/three-way…

Great CX thrives, even when shipping and logistics disruptions impact you and your customers. PopFlow connects all your third-party applications so your agents can provide up-to-the-second updates for any order inquiry. Learn more here: openmethods.com/wismo/

Great CX is top of mind for most brands. But in a world full of data, what metrics help you tell the best CX story? Our latest blog post talks about the top CX metrics to track in the contact center, and how each one impacts customer perception. openmethods.com/blog/five-cx-m…

Does CX *really* impact your bottom line? We took a look at some CX trends to see if it's much ado about nothing, or revenue-driving table-stakes. openmethods.com/blog/cx-the-ne… #customerexperience #revenue #cx