Side note: MTN South Africa kept sending me in circles, blaming their insurance service, Admyntec. How do you offer a service but not step in when YOUR customers have issues? Admyntec is literally the worst. Check their online reviews; you'd be horrified. [Part 3] #MTNRefundDelay

So, I followed up with Admyntec because MTN South Africa said they were the problem and they need to refund me. I even managed to reach a manager, Bronwyn, which is rare in these cases. She made many promises but eventually started ignoring my calls. Imagine that. [Part 4] #MTNRefundDelay

On March 1st, after seeing money wrongfully deducted from my account again...month 8 after canceling insurance, I visited the MTN South Africa store in V&A, hoping for help. Fast forward 3 months later and they are still trying to help me solve this issue. [Part 5] #MTNRefundDelay

We've had a small win with insurance paying back some of the money, BUT we're still fighting for the rest. I'm dealing with the Waterfront MTN South Africa store manager & the regional manager, yet they can only do so much. Your processes are just too convoluted! [Part 6] #MTNRefundDelay

I've been a loyal MTN South Africa customer for over 18 years. After this experience, I no longer want to continue with this service. You are QUICK to take my monthly payments, but can't refund my money that you stole. Yes I said stole. [Part 7] #MTNRefundDelay

I was promised that Admyntec would pay the remaining money by May 31st, yet here we are. Now I'm told the money is in my MTN account, and they need to log a ticket to transfer it to my personal account. Wow. My account is paid up, yet now I need to wait. [Part 8] #MTNRefundDelay

Double billed last month & now I've been informed that I suddenly owe money on my account. According to manager, Shafiek, this is the case. I've had enough of this. MTN South Africa, your staff provides incorrect information & everything takes forever to resolve. [Part 9] #MTNRefundDelay

This is getting absurd. I was informed of my account balance, paid a portion in-store, and then MTN South Africa double billed me covering me what was still due. It’s unbelievable how far you'll go to avoid refunding money wrongly taken from my account. [Part 10] #MTNRefundDelay

I feel utterly exploited, MTN South Africa. Your service is disgraceful and feels like theft. Step up and fix this - can't believe I've been stuck in this loop for a whole year. [Part 11] #MTNRefundDelay #MTNSteals

Trying to get monthly statements from MTN South Africa is a hassle - they can only share one at a time. To get more, you have to log a ticket and wait 24 hours. Speed up your processes! #MTNdobetter

Surprise! MTN South Africa's system isn't up to date. It's missing my last payment, despite it being on my bank statement, which I just sent them. I don't owe them money, but they owe me insurance credit and are avoiding their responsibility.#MTNdobetter

Commanding our own destiny means we will always fall short. #BodyLife Trusting Jesus to command our destiny means we will share in His glory

Sometimes life is good. And sometimes it’s exceptional.