The accuracy of this statement 👇 eli.beehiiv.com/p/easily-colle… via Eli Weiss

Definitely Down To Chat with Eli Weiss about CX for days. For today, we started with a hour. We chatted about CX as a career, quiet quitting, shipping insurance, leading and motivating large CX teams, and calculating ROI on great CX. open.spotify.com/episode/39rksF…

When starting in CX, I looked for people that have created a career in CX + SLAYED. Michael Bair, the SVP of CX at FIGS, is one of my inspo’s & mentors. FIGS is a massive business, & the fact that Mike has a seat on the executive table is incredible. open.spotify.com/episode/39rksF…

I've run more than 200 customer interviews. The most important ingredient? Great questions. 22 questions you should be asking your customers:

I’m excited to be speaking at the Chief Experience Officer Exchange in St. Louis, MO this November 7-9! This event offers some truly great opportunities to network and benchmark with your peers. Check out the full agenda: bit.ly/3xZzlKz #CXOExchange

Me again 👋 still talking about customers, experiences, and customer experience!

Imagining a world without healthcare workers is difficult to comprehend. We are indebted to the nurses, doctors, and specialists who serve in the most demanding circumstances imaginable. How do we pay them back? Michael Bair FIGS answers that question on the #CSuiteQandA

Every time my Tesla has a software glitch, I think “freaking Elon”. Guy went from trying to solve climate change and put humans on Mars to arguing with journalists in Spaces about the definition of doxxing.

Zendesk emailed out a massive price Sunday at 11am. First, don’t do that ❌ I email my account manager and CSM Monday AM. Any guesses if they’ve gotten back to me? 🙄

Thirty and thriving 💙🥰 Thank you Gorgias 📨 for bringing together my closest friends to celebrate 🙏🥲

Reporter: "We might look at a QB throwing for 300 yards and 3 TDs and his team lost, and say well the QB was good but the team was bad. You don't seem to care about that. You seem to only care about did the Eagles win or did they not win. How did you get to that point?" Hurts:

Introducing FIGS, our Official Healthcare Apparel Partner! 🤝

A short FIGS history: 2013: launched on the Shopify Basic Plan 2014-2020: grew to @ShopifyPlus, and expanded internationally 2021: IPO 2022: exceed $500M in net revenue almost entirely online Last week, they opened their first retail store in LA. I’m thrilled their POS and

FIGS is kicking off Nurses Week in style 🙌 We're highlighting nurses in collaboration with FIGS, on a mission to celebrate, empower and serve healthcare professionals. $FIGS

Moiz nails it here 🔨 For a fraction of your total OPEX, you can create a reputation for your brand that makes customers want to talk about your service. This is such an unlock 🔓 for most businesses.

Single greatest resource on ecommerce customer experience … fermatcommerce.co/cx 🧠 7k-word guide 100+ examples 🤝 53-page PDF of original insights 😍 Panel in Apr. with DTC legends UNBELIEVABLY HEARTFELT thank you to the leaders who contributed over the last two months ↓

Profitable. Customer. Experiences. 20+ ecommerce all-stars are getting together to answer one question. How do you connect the love … with the money? And you can join them. The biggest DTC brands and tools for a flippin’ two-hour online event. Here’s the list (CTA below) ↓