Insightful chat this morning with Weston J Morris of Unisys and Phil Fersht on the dynamics of hybrid work in 2023. My colleague David shares the key takeaways below. Check out the summary report here: lnkd.in/ehRq6bC9 lnkd.in/eDUZNsv4

A refreshing session with Cognizant’s Ravi Kumar S with Phil Fersht on the future of the tech services industry and its re-imagining of talent and the workforce. HFS Research #HFShorizons  lnkd.in/esV7Skd7  lnkd.in/eFwKZSTn

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Recently released- an exciting study on workplace trends and employee experience, comparing the perspectives of leaders and staff across 2000 enterprises. Read the blog for the key takeaways on ways to make hybrid work effective i…lnkd.in/ebaqmDrC lnkd.in/eWAuas2e

Only 5 weeks until our HFS Horizons summit and this exciting discussion with a panel of #CX and #EX experts! Check out the rest of the agenda here: lnkd.in/e-c5NhGC HFS Research Erica Cary Nick Sheppard Fiona Blades #HFShorizons​   lnkd.in/eSu9b-4U

Looking forward to keynoting the CX Outsourcers event next month! #CX #cxstrategy lnkd.in/enE-7_Dq

Do you want to be a brave marketer? Get close to your data and use it to lead. Beyond having the idea or ambition, CMOs should be effective leaders of change to ensure experience becomes a shared focus from the boardroom to the…lnkd.in/gBBE3amj lnkd.in/gWndEBwp

Concentrix doubles down on @Webhelp to dominate legacy call center… despite autonomous CX changing the narrative meljaneob shar.es/afD6sg

Have you been hearing about HFS' "Autonomous Enterprise" ahead of our upcoming #HFShorizons summit next month? Curious about what it really means and how you can help your organization get there?​ Listen to Phil Fersht give the rundown to @evankirstel  HFS…lnkd.in/gCwQpxDt

Excellent insights! Looking forward to next month’s summit and especially my Experience panel featuring Fiona and several other top experience designers and leaders. lnkd.in/eiuHqW8A

My colleague Reetika Fleming quizzes her panel on what makes data good. Bets Lillo says data must be predictable, historical and real. Data is indeed the lifeblood of the autonomous enterprise. #hfshorizons HFS Research lnkd.in/evwQhiKZ

The C-Suite Fireside chat with Saurabh Gupta and Oliver Pfeil is underway ... Oliver sharing his insights on driving new sources of value through the connected enterprise. Capgemini HFS Research #HFShorizons  lnkd.in/eiTN_4sc lnkd.in/exM5HXPs

It seems that the digital dichotomy is in full swing in the healthcare ecosystem: the need to control costs while speeding up innovation and re-imagining ways of working are happening at once. My colleague Rohan Kulkarni led a group of industry leaders t…lnkd.in/e5wJgXnu

Our much anticipated talent panel with Saurabh Gupta. Why is hybrid work still not working? Malcolm Frank says there is a generation of managers who don’t know how to manage virtually. In addition, back to office mandates are not being driven by what is be…lnkd.in/eEtWUZ6Y

Thoughts from Verint's Todd Ferraro on our talent panel. HFS Research Saurabh Gupta #HFShorizons #talent #training #EX #strategy lnkd.in/emqVvQwa

HFS Research shares a sneak peak of its brand new data modernization study with Sonata Software. @HFSJoel reveals the statistic that 84% of business and IT leader question their data. Samir Dhir Phil Fersht #hfshorizons lnkd.in/eDmVeun8

So pumped to keynote this event next week and exchange ideas with top CX leaders! #CX #BPO lnkd.in/eFhw2Y9s

Great start to the day in Glasgow, sharing our HFS Research insights on CX services for the Generative Enterprise - how CX services firms will sink or swim! lnkd.in/eHtTepaF

Nigel’s North Star approach is guiding the #GenAI path shar.es/agWeMX Nigel Vaz Publicis Sapient meljaneob HFS Research

India’s bloated IT services firms must learn from their startups to avoid #GenAI meltdown shar.es/ag23yX