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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Leadership is the art of getting someone else to do something you want done because he wants to do it.

I avoid looking forward or backward, and try to keep looking upward.

The vision must be followed by the venture. It is not enough to stare up the steps – we must step up the stairs.

Whether you think you can or you can’t, you’re right.

Formal education will make you a living. Self education will make you a fortune.