Mary Maida
@marymaida
Retired knowledge management leader, formerly at Medtronic. I advocated sharing/seeking knowledge, and new ways of working within the enterprise.
ID: 33125863
19-04-2009 04:14:49
1,1K Tweet
290 Followers
259 Following
@apqc #APQCKM with DanielCoyle "you cannot be smart together if you are not first safe" ... that is why kindergarten score highest in group performance ...
I like DanielCoyle position that the opposite: establishing fear and obedience—only works for short term. “Relationship and culture are everything now.” #apqckm
Employees are out of the habit of talking to each other. John discussing "working out loud" process to return to talking to each other by exchanging ideas, challenges - can happen in person or virtually. John Stepper #APQCKM
Working Out Loud circles provide a safe environment to build a better network, enhance communication skills, and gain greater comfort with online tools. Ultimately, employees feel empowered with a voice, something to contribute; they have new bonds. John Stepper #APQCKM
Working Out Loud circles - way to foster/create a connected workforce...bring people together to humanize/rehumanize the culture. John Stepper #APQCKM
Attending "The Language of Engagement" by Rachel - rhappe.bsky.social - excited! #apqckm
Intentional community management impacts culture change. Rachel starts out with excellent point about how we use terms like engagement, collaboration, and innovation --yet there are soooo many interpretations at organizations. Rachel - rhappe.bsky.social #APQCKM
Be clear with what you --and your employees expect when they hear "engagement"; are they the same expectation? Rachel - rhappe.bsky.social #APQCKM
Complex problems are made up of many simple fractals. If you see the right fractal, you can solve for that. Fractals are 1) the people, and 2) how they use language. Rachel - rhappe.bsky.social #APQCKM
People learn complex behaviors incrementally; good to keep in mind as we KM Leaders work to influence new behaviors. Rachel - rhappe.bsky.social #APQCKM
The Community The Community Roundtable's "Community Engagement Framework" is a must if you're a community leader - breaking down specifics related to "what does engagement look like?" WOL=validating, sharing, asking, answering, and exploring "out loud". Rachel - rhappe.bsky.social #APQCKM
Executives are best suited for "Validating Out Loud" vs. making posts all about them by sharing out loud, etc. Rachel - rhappe.bsky.social #APQCKM
Trust develops through repeated and deepening engagement. Social media works up to a point; it's communities that provides the structure for further trust-building and connection. Rachel - rhappe.bsky.social #APQCKM
Communities do not produce linear returns like many business processes; good communities generate value by normalizing new behaviors, which generates compounding value. Rachel - rhappe.bsky.social #APQCKM
Communities need a shared purpose and a shared value. Hear! Hear! Rachel - rhappe.bsky.social #APQCKM