My compliments and thanks to TSA at Boston Logan terminal C this morning. Despite a very long line, they kept things moving efficiently and professionally.

Well, not really. "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact 1-800-JETBLUE (538-2583) for assistance." Again and again and again.

please contact 1-800-JETBLUE (538-2583) for assistance. Good luck.

I am not JetBlue, but can confirm that their site is indeed broken.

The Trump campaign seriously just issued a cease and desist for this ad so I'm doing my part and sharing it as widely as humanly possible.

We stand with our black employees, clients, and community. Here is my blog post: go.forrester.com/blogs/the-time…

It's not enough for B2B marketers to UNDERSTAND their buyer journey, they also need to build their strategies around buyer use cases. Lori Wizdo Forrester #ForrCX

"Far too often, VoC just means surveys." Faith Adams Forrester Cally

Marketing should be Human, Helpful and Handy. Tina Moffett Forrester #ForrCX

There is a big disconnect between marketing and CX according to Dipanjan Chatterjee of Forrester and Beth Ard of CenturyLink presenting at #ForrCX

Firms seeking to employ AI to improve business and customer processes must adhere to three key Ethical AI Principles according to Forrester analyst Brandon Purcell at #ForrCX.

"We're at a tipping point." ✔️ Actively discussing race in the workplace ✔️ Hard work changing the culture ✔️ Discovering our discomfort at a deeper level ✔️ Discussing grief & disappointment ✔️ Courage drpattifletcher + Sherri #ForrCX #DiversityandInclusion

Brilliant piece, kudos Riane Konc Riane Konc!

Money Pit

If a tweet falls in the woods, but there's no one there to hear it, does it make a sound?

Why is there a crop circle of green/blue in the middle of the map?

#SadieWasRobbed

I seem to be the only individual who disliked—maybe hated?—MARTY SUPREME. Time will tell...