Just a reminder that from the day it launched on 5 July 1948, the NHS has relied on staff from across the world - from the Windrush Generation of 1948 to today’s workforce, represented by over 200 nationalities. Thank you to each and every one of them!

High levels of ‘social capital’ (the value gained when people work well together) create the conditions for high performance in health & care. The evaluation of 5 NHS organisations that undertook whole system transformation showed that social capital is more important than human

📢 Are you living with COPD? Are you of Black African, Caribbean, or Bangladeshi heritage? Would you like to take part in an online or face-to-face interview about your experiences of COPD, or be involved in a patient advisory group? We'd love to hear from you. More info ⬇️

I really like this new article on psychological safety (a belief that we can speak up, take risks & make mistakes without fear of being judged, humiliated or punished) at work. It sets out a series of activities/approaches that all of us can use to build psychological safety in

A really exciting opportunity to join #TeamNNUH and really make a difference to #ExpOfCare - Band 6 PALS & Complaints Facilitator jobs.nhs.uk/candidate/joba…

Excellent Clinical Education Symposium Exploring Equity in Practice @nnuh today, learning and sharing opportunity and challenge alongside fab colleagues including NNUH Patient Engagement & Experience Team NNUH Spiritual Healthcare

A fantastic event and a great opportunity to demonstrate our new Interpreter on Wheels devices.

Our maternity services have been highlighted by Care Quality Commission for best practice in a new national report. Our maternity services, which are rated Good, have been highlighted in the CQC’s report for good practice in managing safety incidents. orlo.uk/EtWk1

Good luck to our Older People’s Medicine team who are setting off on a 26 mile walk today to raise funds for our N&N Hospitals Charity dementia-friendly garden appeal. To sponsor them, visit orlo.uk/rvFew

We would get better outcomes in our action planning for change if we thought more about "leverage points". Leverage points are the powerful places in a system where small changes can lead to significant impact. They're not always obvious, which is why, when we are identifying

Job Alert! Head of Patient Experience Norfolk and Norwich University Hospitals - jobs.nhs.uk/candidate/joba…

Today we remember the courage, conviction & indomitable spirit of Edith Cavell. At 07:00 hours 109 years today she was executed by a firing squad for treason . Her crime was to serve her country, heal the injured & rescue the lost & frightened. Our treasured Norfolk WW1 Nurse.

Job alert - with our fabulous #PatientSafety team Norfolk and Norwich University Hospitals jobs.nhs.uk/candidate/joba…

Meet Aletia Norman, Betty Lee Prize winner and newly-qualified nurse. Her research on preventing deconditioning in patients over 65 is now part of our transformation programme, improving patient outcomes. She's also involved in the national Recondition the Nation programme.

Why respect is a massive issue at work. Research shows that for employees, “feeling respected” is 17.9 times more powerful a predictor of an organisation’s overall culture score than the average factor (& almost twice as strong as the 2nd most important factor, supportive

After a remarkable career in the NHS, Barbara Hercliffe is retiring today. Training as a Therapeutic Radiographer, she worked clinically for many years before transitioning into Quality Improvement and Patient Safety. Thank you, Barbara, for your incredible service!

When we take part in an unproductive meeting, the effect isn't just the immediate impact of a waste of our time. The effect can go on for hours or even days. It's called a "meeting hangover": a period of diminished focus, motivation or productivity following a bad meeting.

Very often, when we have sought to create change at scale, we've focussed on how we can influence the behaviour of many individuals; nudging people towards better choices, designing interventions that encourage positive behaviours or compliance with a process. Is it time to shift

"Corporate amnesia" or "institutional forgetting" – where organisations lose valuable knowledge, experience & insights over time (& reinvent approaches whilst not considering existing expertise &/or not making the time to learn from what happened previously). It is a significant

Thank you to Colin from our active and involved Patient Panel - thanks to everyone who gives their time as patient experience volunteers in lots of ways 👏