PODCAST | Fiona Moss, Director #CX Global Analytics, & Bharath Vijayendra, Head of CX Analytical Services Ipsos US take us through their new #whitepaper on the impact of cultural bias on response – and what can be done about it ipsos.com/en/customer-pe… #mrx

PODCAST | In this episode Leigh Hopwood CEO of CCMATalk on all things contact centre, and our own Andy Firth on the shift to #homeworking, switch to remote channels, accelerated #digitisation, #automation, self-service, & contact centres role in #CX ipsos.com/en/customer-pe…

WATCH | Here is a short extract from our Customer Perspective podcast with John Walker of Maersk on the difference between #CX in #B2B and #B2C organisations... (And you can listen to the whole thing here soundcloud.com/user-799724656…) #CustomerExperience

Jamie Talmage explores why plans to ban insurers from overcharging loyal #customers will be welcomed by many ipsos.com/ipsos-mori/en-…

#CX Voices 2020 - What did we find? ipsos.com/ipsos-mori/en-…

PODCAST | Sofía Suárez, #Shopper & Category Leadership Senior Manager at Nestlé Mexico, describes changing shopper behaviours, how Nestlé is responding, how her team have had to change the way they do business, and expectations of her partners. ipsos.com/en/customer-pe… #CX

Catch up on our Customer Perspective podcast for the latest expert opinion and research into delivering #customer success ipsos.com/ipsos-mori/en-… #CX #customerexperience #mrx

PODCAST | This week we are delighted to welcome Virginia Wigley, Manager Insights & CX Design at Trustpower, New Zealand. Virginia shares their #CX goals, challenges, successes and key learnings from 2020 ipsos.com/en/customer-pe… #customerexperience

NEW | This paper explores the importance of #CX in building a powerful business case for change, and how to set about quantifying the impact of #CustomerExperience on business performance and unlocking resources accordingly ipsos.com/en/money-talks…

NEW: Briefing by Customer Experience & Mystery Shopping on how customer experience is so much more than a measure of satisfaction. WHITE PAPER: ipsos.com/en/money-talks…. PODCAST: ipsos.com/en/customer-pe… #mrx #cx

WE'RE MOVING! As of Friday 11 December, you can find all of our #CustomerExperience papers, podcasts, events, news, videos and more here @ipsos - follow us now and don’t miss a #CX thing...

POD | Estée Lauder's Kate Fannin talks to us about creating immersive #customer experiences for the #beauty consumer across channels, with a call out for phygital, the power of personalisation, evolving consumer & #retail trends, & what the future may hold ipsos.com/en/customer-pe…

WHITEPAPER | Read our paper on #BlackFriday2020 for more on how retailers can steer safe passage through these dark, dysphoric and dramatic days ipsos.com/ipsos-mori/en-…

Don't forget, as of Friday 11 December, you can find all of our #CustomerExperience papers, podcasts, events, news, videos and more by following @ipsos - follow now and don’t miss a #CX thing...

The Ipsos UK 2020 #IpsosAlmanac has landed. Read & watch our latest thinking & research into just about everything – including how rethinking #CustomerExperience can help businesses bounce back from the #COVID19 #pandemic almanac.ipsos-mori.com

PODCAST | Ayleen Kenrick, Insights, Strategy and Clients Manager Walmart Chile joins us to discuss the challenges #COVID19 gave Walmart’s brick & mortar business, and the actions it took to adjust service, product & experience ipsos.com/en/customer-pe… #cx #customerexperience

It's moving day! To keep seeing all of our #CX content, thought leadership, events and more, follow our main account Ipsos – do it, do it now!

Delivering great #customerexperience is at the heart of every business and the customer is king, right? Well, not always. In the 2020 #IpsosAlmanac Jamie Thorpe, Head of Experience Management, explains why. "The king is dead, long live the customer" almanac.ipsos-mori.com/project/cx-mat… #CX

3 new year's resolutions for those serious about CX improvement>>> Jamie Thorpe of Customer Experience & Mystery Shopping shares the top 3 things brands need to absolutely rock in customer experience this year. What are your CX resolutions for 2021? ow.ly/u2pY30rsLQk #custexp