Extended Availability: While maintaining work-life balance is crucial, consider offering extended hours for urgent matters/ providing an emergency contact for critical situations. It shows clients you're there for them when it truly matters #CustomerServiceWeek #MazingiraDay 5/8

Flexible payment options: Consider offering flexible payment plans for clients who may be struggling financially. This shows empathy and a willingness to work with their individual circumstances. #CustomerServiceWeek #MazingiraDay 6/8

Unexpected Courtesies: Small gestures make a big impact. This may include offering a beverage during meetings, providing a comfortable waiting area or arranging transport for clients who may have difficulty getting to your office. #CustomerServiceWeek #MazingiraDay 7/8

Remember, going above and beyond doesn't always mean grand gestures. Often, it's the accumulation of small, thoughtful actions that truly impress clients and build strong, lasting relationships. #CustomerServiceWeek #MazingiraDay 8/8

Dear entrepreneur, Strategy/ business plan -check. Logistics and Operations process? Customer service process? Leadership and team empowerment? The right culture? Run your business like a pro this year! For support, write to [email protected] Rwanda South Africa Congo #Kairo

Africa is Rising. Running an MSME? Are you aware of what the AfCFTA means to your business? Are you looking to access new markets in Africa? Are you seeking to expand your operations within Africa? (1/4) No New Taxes JKIA Matiangi REFUSED #ARSPSG

Would you like to acquire more customers across Africa, who can make use of your excellent product or service? Are you EXPORT READY? (2/4) No New Taxes JKIA Matiangi REFUSED #ARSPSG

We have the information, skills set and the tools and techniques to help your business venture into other African markets, scale and grow. 300 MSMES can attest to this. (3/4) No New Taxes JKIA Matiangi REFUSED #ARSPSG

Our Export Readiness Program is available in an open forum, in- house and even virtually! Wherever you are in Africa, we got you! Reach out to us on +254751809056 and [email protected] Be PART OF the success story! (4/4) No New Taxes JKIA Matiangi REFUSED #ARSPSG

Container traffic into Kenya (TEU): 2024: 2,0004,683. Rate of increase for the period 2023- 2024 : 10.2% Africa is Rising! As an MSME importing into Kenya, are you conversant with the shipping compliance requirements? Naivasha MAU MAU Kairo Magufuli (1/3)

Have you paid any fines, penalties, storage charges or demurrages over the last year? Do you understand the difference between your obligations as an importer and the obligations of your customs/ clearing agent? (2/3) MAU MAU Naivasha Kairo Magufuli

Are you looking to improve your business competitiveness? We would like to invite you to a Masterclass on " Get it right- import seamlessly" To book your slot, reach out to us on [email protected] (3/3) Naivasha MAU MAU Kairo Magufuli

Imports Master class coming up. "Get it right- import seamlessly." When: 12th June 2025 at 10:00AM. ONLINE. Link coming up shortly. To book your slot, reach out to us on [email protected] MAU MAU Naivasha Kairo Magufuli

Here we go... Plan. Attend. Importing products, goods, raw materials, or WIP shouldn't be complex or painful. Book your slot; only 25 remain. What's next after training? A free mentorship session. T&Cs apply. #Logistics State House Kila

We promise. We deliver. Register and attend. Do not be left behind. Come let's chunk down the imports process for profitable business, increased efficiency, timely order fulfilment, and customer satisfaction. De La Rue Abductions Manchester United #NoNewTaxes

23 hours to go... Get it right- Import Seamlessly Junet Rich vs Poor KNUT #NoNewTaxes #ResignEliudLagat

My day today. Workshop 3 days. Modern warehouse operations and inventory management plus a Gemba walk. 30+ SMEs impacted. Thanks L'Oréal! A valuable experience to the participants #warehousing #inventorymanagement ianstar.co.ke Penalties #CHAN2024

To all our customer for the last 10 years, your patronage is our foundation. Happy Customer Service Week! #CustomerServiceWeek #MissionPossible #NYOTAMtaani

Hey good people. Due to public demand, we are back with a Webinar that helps you prepare for 2026 like a pro. Scan the QR code to register. See you on 12th! #MondayMotivation Chungwa House Babu Owino Wahi 1Million #TXTinSG #SHABenefitsPackage

After planning, execution is on high gear. Does your team have the capacity & capability to deliver on your vision &objectives for the year? We support employee upskilling through various programs &solutions. Visit ianstar.co.ke #RoadsToSingapore Charles Kanjama Ksh 13