And as if by magic... great article illustrating the point on incumbent lobbying, and its effectiveness at getting government's to row back.
And this is just the carmakers who simply face change, never mind industries which face actual decline.

edie.net/automakers-lob…

I get asked a LOT about the 'anti EV', 'anti heat pump' and 'anti renewables' misinformation.

I think incumbent culture is a huge factor - so it was great to get to chat at length with Carbon Brief - hope this is interesting...

When Octopus Energy launched its APIs (digital connectors) we had no idea how people would use them.

Stuff like this - with literally thousands of users - is amazing. Giving customers unprecedented transparency, but also fuelling innovation in control & efficiency.

This the sort of decisive leadership energy needs

Stopping wasting time & money on dead-ends is critical

It enable investment in solutions that are going to be part of the future, and provides much needed clarity for consumers, industry and workers.

Just ❤️ 🐙 customers...

😍

Two low carbon hobs:
One is hyper efficient running on universally available electricity. Other runs on unicorn farts (or equally rare domestic hydrogen) requiring tens of £billions of pipework replacement and burns an invisible flame (😱)
And one's easy to clean too :)

My view on how customer service went so bad:

The key issue is relentless narrow KPIs:

eg reduce phone answer times by having endless IVRs before putting customer on hold before transferring to another dept. Terrible customer experience but senior management see KPIs being hit

Great to see the Financial Times taking customer service so seriously ft.com/content/0a5d30…. It really matters - esp in non-face to face universal services. And delighted that Octopus Energy mentioned in positives by The Institute of Customer Service for going beyond 'transactional' to really help customers.

It's odd that Ben has to insert dots into Octopus, and misspell Tesla before beginning an astonishingly unpleasant diatribe and series of nasty assertions and character attacks into people who (typically because they like the products) like the companies.

Without returning the personal attack, economic consequences are one of the key reasons climate change matters.

After all, climate deniers tend to use (often false/weak) cost arguments to advocate against clean energy.

Rejecting heat pumps & EVs is accepting climate change.

And only an idiot thinks extreme weather is something you can safeguard against

x.com/chatwithcharle…

Reducing climate change is much cheaper than cleaning up after

Subsidies for heat pumps cost well under £1bn- and deliver decades of benefit

Bill support during the gas crisis around £50bn

One's an investment in a technology which has permanent benefits and keeps getting cheaper. The other is the cost of dependence on fossil fuels

Lord Callanan (who actually understands heat pumps) is bang right.

We've had enough demand to soak up the entire govt scheme- but we literally cannot meet that demand. We're building recruitment, training and even manufacturing as quickly as humanly possible.

Octoplus keeps getting better...

mirror.co.uk/money/caff-ner…