#ITSM tip of the week: less is more.

Off to @SITS_UK tomorrow for learning, then our London office in Covent Garden followed by the main event, #PSMA18 itSMF UK Awards Dinner hoping to bring home a trophy #fingerscrossed

Looking forward to 2 days of industry chat at @SITS_UK . If you want to find out more about what we have to offer at EssentialSM find us on the itSMF UK stand..

Our DevOps and the #3ways of transition whitepaper is in print in the latest itSMF UK ServiceTalk magazine. Here’s hoping it brings the thought leadership award home at #PSMA18 awards later. Authors Rob Spencer @MattDHoey Jon Morley Vawns Murphy

Super well deserved. Mark Temple embodies everything a dedicated volunteer should be. Proactive, passionate, and committed! He's PPC! 😎Congrats Mark x x.com/itSMFUK/status…

One of the #ITSM greats... James Finister is awarded our Paul Rappaport Award 2018 for making a sustained and outstanding contribution over a number of years to the field of IT service management. We thank you for all you've done for our industry James #PSMA18

Ahhh knowledge management – still one of the most undervalued #ITSM processes in my opinion, yet in the digital age of #AI, #chatbots & #machinelearning, probably one of the most important. buff.ly/2Mbn3Fv

Have you checked out our new video on our web pages... itsmf.co.uk/services/essen…

We can help, quickly...

We help you to...

Want to help out itSMF UK and be entered into a draw for free workshop entry? Course you do! Click here to find out more: buff.ly/2Ktnw8I #ITSM #ITSM18

"To move with the times, #ITSM professionals will need to be multi-lingual – in that they need to have a foundation in #ITIL but also understand and know how to integrate subjects around #Agile, Lean, #DevOps, #SIAM, etc." - Troy DuMoulin buff.ly/2zr17Uo

Still not up to speed on #PSMF? Well, in a nutshell our framework of 42 competency areas helps orgs and individuals identify and foster the skills needed in today’s service environment. For a more comprehensive overview, click the shiny link. buff.ly/2zpmLIM

The brilliant team of Lead Architects leading the #ITIL update... You can keep up to date with all the latest news here: axelos.com/itil-update

"Indeed, measuring first-time fix and resolution times is an indicator of success, but without knowing customers’ experience of these channels, the service desk may be blind to inefficiencies or usability issues." - @SDIScarlett buff.ly/2KXgaKV #CX #ITSM

Today is perhaps the best time in history to be part of #IT and #ITSM. The best because technology has come so far in the past 5 years and we now have a chance to remake #IT and in doing so we will remake the business. They must go hand in hand.

Quality read... perspectives from leading women #CIOs on essential leadership qualities and what it takes to build an inclusive culture. buff.ly/2tD6ay2 #WomeninTech

Just some of the agenda items at our 17th August Service Catalog workshop: How to define services from a business user perspective, not IT’s perspective, + how to deliver an actionable + maintainable service catalogue, with a long-term roadmap. buff.ly/2NDYwcL #ITSM

Really looking forward to presenting this to a new audience. #ITSM #Strategy #BusinessTechnology