CX HEROES & VILLAINS AQUA HERO & VILLAIN MANAGER Part 1 This story was submitted by Paul Wearmouth, a fellow Author, Speaker and Commentator on all things CX. As a keen aquarist, keeping marine fish and corals, last year I found that a particular produc…lnkd.in/gSTw7n6

CX HEROES & VILLAINS AQUA MAN & VILLAIN MANAGER Part 2 .....Yes, of course, I returned to where Adrian had been so helpful. So the time he spent on a small sale was repayed with a very large sale, due to his great service. Not that the manager, would be…lnkd.in/gdUtrzk

BOOK REVIEW The Business Case for Love by Marc Cox Available from Amazon £24.99 If you are involved in Customer Experience or, for that matter, running a business of any kind and you only read one business book this year.....this is the one! Full of stor…lnkd.in/g7VX87V

HEROES of WELL BEING JENNY WEBSTER, CIRCUS PERFORMER from CIRENCESTER I do not know what her performance speciality is, but Jenny has produced a little bit of magic in Cirencester. She has started the CIRENCESTER KINDNESS PROJECT, after learning of her s…lnkd.in/gcBWeYu

CX HEROES & VILLAINS VILLAINS - OPERATORS of HOLIDAY & TRAVEL WEBSITES OK it is tough for ALL businesses right now. However the actions of several price comparison websites leads much to be desired. In particular their activities over refund policies, h…lnkd.in/gTWFHPn

LOCKDOWN HEROES & HEROES of WELL BEING Q

LOCKDOWN HEROES & HEROES of WELL BEING Restaurateur, RICHARD CARING & his wife PATRICIA Probably, hospitality is the sector most affected by Covid during 2020. That has not prevented Richard and Patricia from founding their charity - The Caring Family Fo…lnkd.in/gVNfk_Z

BACK ON THE ROAD AGAIN...Well actually back in HOSPITAL! Yep, back in the Lister at Stevenage. My extreme tiredness and breathlessness, reached a peak yesterday and I was admitted to a ward. Just as before the teams here are wonderful. GOOD NEWS - this wi…lnkd.in/g6YtxEB

CX HEROES & VILLAINS - VILLAINS MANCHESTER DRIVE-THRU XMAS It seems that every year, we get at least one story of a Kiddies Xmas experience that just does not cut the mustard. The Daily Mail reports today that this event offered a socially-distanced, No…lnkd.in/gfvUdtF

CX HEROES & VILLAINS HEROES: STARLING BANK The recent Which? survey into customer service covered 24 Banking Brands and Starling Bank came out on top with an overall CS score of 88%. It was praised for "clear and honest" communications, the ease of open…lnkd.in/gWHyrCQ

ÇX HEROES: Tony HSIEH ex Founder and CEO of ZAPPOS It is very sad to read of the passing of CX Legend, Tony HSIEH. He and his team, pioneered so many fantastic service innovations. To be honest, in recent years, I have tended to cringe a little when yet…lnkd.in/gxYfCKK

CX Heroes & VILLAINS ENERGY COMPANIES Hopefully, this will be the last time I post my story from my hospital bed. All being well, I will be back home tomorrow. An item in The Sunday Times caught my attention - hardly a new topic - concerning Energy Comp…lnkd.in/gpD-Yv3

HOMEWARD BOUND Yes in the words of Paul Simon, I am homeward bound, home where my love waits silently for me. Gotta say the staff at Lister Hospital at Stevenage have been fantastic! Never heard a negative word from any of the team...and we know they do a…lnkd.in/gG6Ga2g

HAPPY XMAS TO ALL MY LINKEDIN CONTACTS Yes This is has been a tough year and I have made it far worse by contacting pneumonia. THANKS FOR all your views on my CX HEROES & VILLAINS, LOCKDOWN HEROES and HEROES OF WELLBEING. These will continue in 2021 tog…lnkd.in/gvkF4ab

CX HEROES & VILLAINS Just some rantings I have been posting and presenting on CX HEROES & VILLAINS for at least 10 years. Not much changes. HEROES remain HEROES - mostly through personal motivation, whilst many successful companies, provide an illusion…lnkd.in/gQMchnr

CX HEROES & VILLAINS Neither a H or V as I only got the details on car radio but the story tied in with my current thoughts. Lady went out for a 60 minute break in local park. Whilst there, having some caring experience, she gets heavily involved with as…lnkd.in/ghcirKg

CX HEROES & VILLAINS Not really a Heroe or Villain as I only caught the end of this news item on my car radio. But it captured some of my recent thoughts on the way in which CX is developing. The lady at the centre of the story, went out for her daily e…lnkd.in/gycgJuf

News of DON HALES & C.X. Hi everyone Thanks to the careful planning of, wife Mariane and youngest daughter, Jody, I enjoyed a well-organised trip to Stevenage for my first Mick Jabber. Really impressed with the smoothness of the whole operation. Set up…lnkd.in/gujgEMg

THAT'S ALMOST ALL FOLKS! News of DON HALES For many of you who know me, this is a post you thought you would never see. I started work '61 at 17 and enjoyed it from the start. Allowing it to define me as person. Starting in financial services, I quickl…lnkd.in/g9VA_Vw

THAT'S NEARlY ALL FOLKS THANKS FOR your wonderful wishes. Will still post fairly regular CX Heroes & Villains stories and happy to remain in social stories Another rough day today though as I am being treated for excessive nose bleeding at Lister Hospital.