Accenture Claims “Customer Service Is on the Brink” - CX Today #CX #accenture cxtoday.com/contact-center…

How Pfizer Is Building Customer Experience From the Inside Out cmswire.com/customer-exper… #CX #EX #Pfizer

Qualtrics X4: ‘The customer is the only boss’, but 'employees are the first customers' unleash.ai/employee-exper… #CX #EX #hospitality

Shake Shack founder: The best employees share 6 'emotional skills'—'I don't give a damn what your IQ is' cnb.cx/4hW2gU6 #EX #shakeshack #employee

Trader Joe’s roasts in-store retail media customerexperiencedive.com/news/trader-jo… via CX Dive #CX #EX

How Applebee’s designed its customer insights program customerexperiencedive.com/news/applebees… via CX Dive #CX #restaurant

AI in Customer Analysis: Real Use Cases That Improved Targeting and CX cmswire.com/customer-exper… #CX

Unlocking Growth Through Total Experience (TX): The Power Of CX, EX And AI via @forbes forbes.com/councils/forbe… #CX #EX #AI

Customers want easier search experiences customerexperiencedive.com/news/customers… via CX Dive #CX

Amazon CEO: Generative AI will ‘reinvent virtually every customer experience’ customerexperiencedive.com/news/amazon-ce… via CX Dive #CX #AI

Panera reintroduces brand with focus on dine-in cafe experience restaurantdive.com/news/panera-re… via @restaurantdive #panera #CX

When Culture Elevates Customer Experience: The Power Of Fusion via @forbes forbes.com/sites/shephyke… #CX #EX

How the Automotive Industry Is Rewriting the Rules of Customer Experience cmswire.com/customer-exper… #CX #cars

Valuable experience - How customer experience can unlock value in private equity deloi.tt/4ivTlJ0 via Deloitte UK #CX

Customers Want Relationships, Not Just Easy Experiences bain.com/insights/custo… #Bain #CX #customers

Chipotle wants its workers to smile for customers customerexperiencedive.com/news/chipotle-… via CX Dive #CX #EX #chipotle

Transforming CX Measurement: Unlocking Actionable Insights With AI via @forbes forbes.com/sites/forreste… #CX

5 New Customer Expectations for 2025 (and How to Outpace Them!) cxtoday.com/contact-center… #CX #customer

How to Build a Data Story That Drives Customer Experience cmswire.com/customer-exper… #CX #data #story #customer

My directive is to update today’s government services to be as satisfying to use as the Apple Store: beautifully designed, great user experience, run on modern software. An experience that projects a level of excellence for our nation, and makes life less complicated for everyday