A big thank you to the Sheffield & Rotherham Wildlife Trust for facilitating our tree planting scheme – we had a great day out! wildsheffield.com contactcentrepanel.com #environment #corporatesocialresponsibility #treeplanting #csr #sheffield #rotherham

Jamie details the five potentially fair reasons for dismissal, including redundancy, as well as explaining how to execute a fair dismissal procedure. Read the article in full our website ⬇️ contactcentrepanel.com/fair-and-unfai… #dismissal #employment #fair #unfairdismissal #redundancy

At Contact Centre Panel, we have a network of 100+ best-of-breed technology providers and are skilled at matching up clients' requirements to the right solution. If you'd like to know more visit 👇 contactcentrepanel.com/technologynetw… #customerservice #knowledgemanagement #customerexperience

In this article, Dave discusses the impacts of inflation in contact centres and offers some potential solutions to offset the spikes in cost. To read the article in full, head over to our website ⬇️ contactcentrepanel.com/inflation-infl… #inflation#contactcentres #economy #impacts

“Embrace Equity” is the theme of this year’s International Women’s Day. Implementing inclusive and equitable policies in your workplace can also have positive impacts on your business. #EmbraceEquity #IWD2023 #equality #diversity #inclusion #innovation #opportunities

Pamela reminds us of the real people behind the numbers that our businesses run on, highlighting the importance of supporting customers who are struggling.  Read the article in full here ⬇️ contactcentrepanel.com/numbers-number… #customerservice #costoflivingcrisis #redundancy #debt #support

Wishing all our Irish clients, partners and connections a happy St. Patrick's Day from the Contact Centre Panel team! #stpatricksday #StPatricksDay2023

At Contact Centre Panel, we help businesses to find and onboard the right outsource partners and technology providers. contactcentrepanel.com #contactcentres #customerservice #customerexperience

John delves into the potential ramification that ChatGPT’s implementation could have in the contact centre industry. To read the article in full, head over to our website ⬇️ contactcentrepanel.com/contact-centre… #chatgpt #ai #language #contactcentre #contactcentres #future

At Contact Centre Panel, we help businesses to find and onboard the right outsource partners and technology providers. If you’d like to know more, get in touch 👇 contactcentrepanel.com/getintouch/ #ai #technology #customerservice #customerexperience #contactcenter #contactcentres

We helped bugaboo, who design parenting solutions, to find a multi-lingual customer service contact centre partner, to help enhance their experienced in-house customer service team. Get in touch if you need help with your customer contact strategy. #customercontact #CX #strategy

Steve discusses the FTC’s most recent fine to a company that intentionally made it difficult for its customers to cancel. To read the article in full, head over to our website contactcentrepanel.com/cancelling-ser… #cancellation #termination #customerexperience #customerretention

In this article, we question whether we have continued to implement best practice, post-Covid, when it comes to #homeworking and suggests we review these practices before we abandon homeworking for good. To read the article contactcentrepanel.com/the-future-of-… #hybridwork #productivity

We investigate the impact #BPO consolidation is having on customers, staff and the contact centre outsourcing market, providing guidance for those who may have concerns. To read the article⬇️ contactcentrepanel.com/global-bpo-mar… #bpooutsourcing #acquisitions #contactcentre #contactcenter

With the #KingsCoronation, you may be wondering if your employees are entitled to the day off. Employment law expert, Alexandra Farmer, WorkNest, highlights what to look for in your contracts of employment. To read the article⬇️ contactcentrepanel.com/kings-coronati… #employmentlaw

We examine the merits of using or locating a contact centre in Morocco, comparing it against its well-established rivals. To read the article: contactcentrepanel.com/location-watch… #morocco #customerstrategy #contactcentre #contactcenter #cx #customerexperience #customerservice #outsourcing

Today’s Friday Fact is taken from a research report by Talkdesk investigating the pros and cons of self-service automation in customer service. #artificialintelligence #customerservice #customerexperience #contactcentre #resolution #technology #automation #selfservice

John Greenwood shares his thoughts on the contact centre journey we are all on, reflecting on the learnings he's picked up from recent contact centre tech’ deployments. contactcentrepanel.com/chatgpt-and-th… #chatgpt #ai #tech #contactcentre #cx #customerexperience #customerservice #technology

We ask the question 'what is the purpose of the contact centre?' Looking at how the adoption of a multi-channel approach can be aligned with the habits of your target market. To read ⬇️ contactcentrepanel.com/multi-channel-… #multichannel #communication #CX #sales #contactcentre

👋 Hello! We are in the process of retiring this page. If you want to keep up-to-date with the latest contact centre updates and insights, follow us on LinkedIn via the link below: linkedin.com/company/contac… Alternatively, please visit our website: contactcentrepanel.com