Is this the worst #Cex email ever? "We would ask that you please do not contact us before the timeframe outlined above has elapsed, as this may possibly cause a delay in your retirement benefits being paid. Please do not respond to this e-mail as the account is not monitored"

#Cex #customerexperience Benchmarking - the art of finding out in a perfectly legal way how others do things better than you so you can learn, copy and improve on their techniques. #ICXS2019 ICXI John Hughes

Four Easy Tips For Building A Better Customer Experience. bit.ly/3n5NbDo #CustomerExperience #TipofTheDay #Performance

Customer Journey Mapping is the foundation to good CX as it deepens a business understanding on customer needs, pain-points and the best touch points to apply technologies, such as self service systems or where to draw the thresholds for human vs automated interaction. #CustExp

Employee happiness and engagement surveys are about discovering the truth about what is helping or hurting your employees’ commitment to their work. happytraq.com #HappyTRAQ #EmployeeHappiness

“One of the most important ways to improve customer service is to make sure that everyone in an organization is an alignment with the customer service and/or experience vision.” – Shep Hyken mapovate.com #Qotd #CustomerExperience #UAE #Dubai #DSF

In every organisation, employees are the most important factor affecting your customer experience journey. By measuring your employee’s engagement and happiness, you can improve employee loyalty, commitment and engagement and identify area of improvement. happytraq.com

One of the easier ways to improve the customer experience is to keep it "SIMPLE" for your customers and employees! #cx #CustomerService #CustomerExperience ICXI John Hughes

Journey mapping creates a common understanding for the organisation of how a customer interacts during different stages of the customer lifecycle, and the roles and responsibilities of the different teams in charge of fulfilling that experience. mapovate.com #Mapovate

Following through with employee survey results is critical – nothing looks worse than recognizing an issue and not acting on it. happytraq.com #HappyTRAQ

Top 10 tips for CX success 1/10 1. Every organisation is perfectly designed to deliver its current results. If you want different results you must change the way you do things. #cx #CustomerService #CustomerExperience ICXI John Hughes customernet.com

2/10 Top 10 tips for CX success. #2. Without great Leadership, a clear Vision and simple Values you will fail! #cx #CustomerService #CustomerExperience ICXI John Hughes customernet.com

Benchmarking can be used to see growth compared to past performance, acting as a central part of process improvement. Benchmark against competitors and improve on the customer experience. Visit icxi.com #ICXS2019 #CustomerExperience

3/10 Top 10 tips for CX success. 3. Your People and your Culture are as important as your financial results! #cx #CustomerService #CustomerExperience ICXI John Hughes customernet.com

4/10 Top 10 tips for CX success. 4. Following a model for CX success will help you on the journey to excellence! #cx #CustomerService #CustomerExperience ICXI John Hughes customernet.com

5/10 Top 10 tips for CX success. 5. Avoid inside out thinking, map the customer journey across every process! #cx #CustomerService #CustomerExperience ICXI John Hughes Mapovate customernet.com

6/10 Top 10 tips for CX success. 6. Make it easy for customer to do business with you. How many of your customer transactions are perfect? #cx #CustomerService #CustomerExperience ICXI John Hughes Mapovate customernet.com

7/10 Top 10 tips for CX success. 7. Measure all your transactional customer touchpoints, the end to end experience and follow-up all feedback! ICXI John Hughes Mapovate customernet.com

8/10 Top 10 tips for CX success. 8. Always close the loop after asking for feedback. Follow up with customer and fix the issues the matter most! ICXI John Hughes Mapovate customernet.com

Top 10 tips for CX success. 9/10. Benchmark your CX performance against best in class (not just your sector) to drive continuous improvement! ICXI John Hughes Mapovate customernet.com