.Southwest Airlines your solo desk agent worked 16 hours, was asked to keep working because of canceled flights. They broke down crying at the desk. This employee treatment is not ok. I can be chill about weather/computer issues, but abusing your workers will make me switch airlines.

Southwest Airlines do better! Take ownership YOU #SouthwestAirlines caused this. Don’t blame the weather we had days ago. You rescheduled these flights and put people stranded in cities they didn’t want to connect to and left them their with no luggage. This was a staffing issue

USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.

*Has a flight* Southwest Airlines:

#SOUTHWEST NIGHTMARE: All flights leaving San Diego tonight are canceled, announcement just now over the intercom says the airline is “frozen and not able to assist with rebooking.” People are told find their bags in these piles. Several are in tears. ABC 10News San Diego

I didn’t know you were any of those employees working the 35 hour shifts😌

U.S. Department of Transportation Stop allowing airlines to continue to say weather issues when it’s not.

@Cody41451712 @LetItFlyAndrew As a retired Flight Attendant that was based in DTW and MSP where it snowed A LOT, this clusterf*ck is most definitely not due to weather! Every other airline has their operations back up and running. Southwest has imploded!

😔😔so scary

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Xbox live is having issue again.. 💔