CallCenter Weekly
@callcntrweekly
Insiders from an award-winning call center providing their take on the #contactcenter, #customerservice, #CX, #socialmedia, and other things of interest.
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http://callcenterweekly.blogspot.com/ 01-04-2013 19:50:56
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Listen to Your Heart (or your calls) by CallCenter Weekly dlvr.it/R3W5hG
5 Ways Tomorrow's Contact Center Will Deliver Value callcenterweekly.blogspot.com/2019/05/5-ways… by Andrew Gilliam #cctr #contactcenter
5 Ways Tomorrow's Contact Center Will Deliver Value by CallCenter Weekly dlvr.it/R3yC57
5 Ways Tomorrow's #ContactCenter Will Deliver Value callcenterweekly.blogspot.com/2019/05/5-ways… by Andrew Gilliam #cctr
I love @alexdifiore’s HBR article: “[...] today’s companies also need all their employees to have a deep, strategic understanding of their business and customers.” Great Friday #CX, #cctr, and #CustServ reading. Some similarities to my last article for CallCenter Weekly.
A7 | #ICMIchat Better processes and technology will prevent #friction and contacts before they happen to #customers. I wrote about the #future for CallCenter Weekly a few months ago: callcenterweekly.blogspot.com/2019/05/5-ways…
The #ContactCenter is more relevant now than ever before. Andrew Gilliam has great list of insights on how contact centers will continue to drive value in the years to come. Read the list via CallCenter Weekly: buff.ly/2YY0PfV #cctr #cx
If you could build the ideal customer service agent, how would you do it? I discuss this in my latest post, "Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent" stevedigioia.com/blog/which-5-t… CallCenter Weekly ICMI ContactCenterNation @GTA_CC
"Customers are going to push back and set the expectation for the service they want you to offer." Sean B Hawkins FastLeaderPodcast qoo.ly/34pt4h #leadership #custserv
4 Proven Ways To Enhance Customer Experience With Social Media - by Superior Contact #CX superiorcontact.net/4-ways-to-enha…
Improving Experiences For People With Disabilities (Video) doingcxright.com/2020/11/30/imp… via DoingCXRight--UPDATE: Go to ➡️ @StacySherman