Dixit Jain (@cadixitjain) 's Twitter Profile
Dixit Jain

@cadixitjain

ID: 3005737824

calendar_today01-02-2015 03:20:22

142 Tweet

63 Followers

760 Following

anand mahindra (@anandmahindra) 's Twitter Profile Photo

It would be an honour and a privilege to have this man drive our cars. Vikram, I bow low to you. You are what we call a Rise story. Thank you for inspiring us to embrace life with gratitude…

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A lesson in Teamwork of course. But also an analogy for how a start-up company needs to operate. Success comes not from relentlessly advancing together in one direction but back & forth, trying new angles of approach & then going for the ‘kill’ when the strategic path is clear

Dixit Jain (@cadixitjain) 's Twitter Profile Photo

1.2 repeatedly. This has rendered your service nearly unusable for my household's daily requirements. Despite multiple calls to your customer care, your team has only provided generic troubleshooting steps – as if the customer is supposed to be a network engineer. JioCare

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1.3 I diligently followed all the instructions every single time, yt the problem remains unresolved. Most shockingly, in my last call, I was told that a complaint cannot be raised for such issues under the basic plan – and I was advised to upgrade my plan if I want any assistance

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1.4 Let me be absolutely clear: this is an unacceptable justification. It is the company’s responsibility to ensure that every customer – regardless of the plan – receives basic functioning service and proper technical support.

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1.5 Are you implying that basic plan customers have no right to raise service concerns and that they should suffer silently or pay more just to get help? To make matters worse, your support team asked me to contact Netflix directly, stating it's not your problem. JioCare

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1.6 Let me remind you – Netflix isn’t responsible for delivering internet connectivity, you are. This logic is as absurd as asking someone with a power outage to contact the bulb manufacturer instead of the electricity provider. Reliance Jio

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1.7 Add., when I called again to escalate the issue, I was asked to repeat the entire process. When I explained that I had just done it 30 minutes ago, I was told there’s no record of any previous complaint, and without a record, they won’t raise one. This is beyond negligent.