There has been a shift in customer expectations, leading to a focus on digital experiences. Here, Janelle Estes at CMSWire.com discusses how companies must use data and cutting-edge technology to understand their consumers better. #CustomerExperience cmswire.com/digital-experi…

.@TELUSInt’ Chief Technology Officer contribute to an interesting article on the developments of #AI and how organisations can implement this technology to enhance operations. enterprisersproject.com/article/2021/8…

Looking ahead, why should #CX automation be about innovation? Jason VandeBoom at Fast Company delivers insight on how #Automation could make interactions with customers more valuable, providing a new depth of insight in engagement. fastcompany.com/90672161/why-c…

How to improve #CX? Businesses now largely depend on understanding the concept of digital experiences and must generate valuable content and focus on real-time communications. tehrantimes.com/news/464508/Wh…

The past 18 months have been challenging for the tech #Startups. Nicholas Fearn at ITPro delves into how the pandemic has acted as a “catalyst for innovation”, which will determine future success. itpro.co.uk/business-strat…

How to improve #CX? Businesses now largely depend on understanding the concept of digital experiences and must generate valuable content and focus on real-time communications. tehrantimes.com/news/464508/Wh…

How can #VCs help their investments without smothering them? VC is more than just funding, and here, Sifted deliver insight into how they must know their boundaries. VCs must guide #Startups with expert advice and knowledge. sifted.eu/articles/opera…

Excited to see that the UK is investing in scaling #Tech companies by providing 52,000 digital tech jobs. In particular, the West Midlands is the fastest-growing region in UK tech, and this opportunity could add £2.7 billion to the economy by 2025. gov.uk/government/new…

In creating a compelling #CustomerExperience, companies must focus on getting the #Omnichannel right. They must understand what their customers are hoping to achieve and what their customer journey looks like. applause.com/blog/3-custome…

In boosting innovation and #Technology in Hong Kong, the government is pushing the area bordering Shenzhen into a #Tech cluster. In advancing the economy, this project is predicted to take 10 to 15 years to complete. verdict.co.uk/carrie-lam-in-…

“What makes an optimal #CustomerExperience?” In driving customer loyalty, Brandi Marcene at America's Small Business Network discusses the significance of establishing key business goals and ensuring it aligns with #CX. Today, businesses must learn more about their customers. myasbn.com/articles/what-…

In adjusting to the “new normal”, companies must navigate their way through today’s consumer expectations involving #DigitalTransformation, sustainability and privacy concerns. In 2022, privacy will become a top priority in #CX. forbes.com/sites/forreste…

Corporate #VC in Europe shows no signs of slowing down, with funds hitting $10 billion this year. #Startups must choose their #CVC wisely and distinguish between “collaboration and exclusivity”. Find out more here: sifted.eu/articles/so-yo…

Research conducted by McKinsey & Company states that 75% of U.S. consumers have made a significant change in how they shop. Rhett Power at Dr. Amarendra Bhushan Dhiraj delves into the strategies in improving #CX to help differentiate from competitors. Excellent insight. ceoworld.biz/2021/10/22/3-s…

This year is coming to an end, and before we step into 2022, #Leaders must reflect on the challenges their businesses have navigated through. @KerrySiggins at Entrepreneur discusses #Leadership and forging new trends and cultures. entrepreneur.com/article/394490

Let’s go back to the basics on #CX. @lisamloftis at CMSWire.com discusses the foundational elements of attaining customer understanding. This includes a comprehensive profile, identity management services and privacy measures. cmswire.com/customer-exper…

Research by Gartner shows that 89% of companies now compete primarily on the experiences they deliver/ When it comes to #AI, innovations can help interpret customer data and create opportunities for #Personalisation. technologyreview.com/2022/02/02/104…

What can we expect from #AR in 2022? In an article for Entrepreneur, David Ripert explores cutting-edge technology and what it has to offer. We can expect #NFTs, “physical” retail experiences and more brands embracing #3D. entrepreneur.com/article/412819

Businesses recognise the power of #DigitalTransformation in helping operations run faster and smoother. Transformation is not easy, and companies must consider their objectives and implement the correct technologies. techspective.net/2022/02/04/the…

Fostering a culture of customer-focused innovation within your business is crucial in the digital age. Rona Bun at @4Enterprisers writes #Leadership helps guide digital maturity, increasing value to your customers. enterprisersproject.com/article/2022/2…