#CustomerSupport isn't all rainbows and sunshine – sometimes you have to diffuse angry customers. 😬 Tune in to this episode of Supportive to hear @Trello Senior Support Engineer Mike Lebrech break down how to have difficult conversations with customers. assembled.com/season-1/how-t…

Creating your #SupportTeam's forecasts shouldn't feel like making wild guesses on a math test. 👀 How do you solve this? Let us introduce you to forecast accuracy: the metric that compares your support volume prediction to the volume that’s ✨actually✨ needed.

Looking for a WFM tool that seamlessly scales, evaluates ROI, and implements easily? 🧐 Join us on August 17 at 10 am PT to discover how Sana supercharged their #WFM and scaled their #CX team by using Assembled. Register now: app.livestorm.co/assembled/how-…

New week, new Assembled team members to celebrate! Give a warm welcome to a few of our latest teammates 🤗: Matt Andryc Natasha Paul Whitney Beyer Manav Goel Francine Navarro We're still growing. Check out our open roles. assembled.com/careers-at-ass…

Working in #CustomerSupport provides you with more skills than answering calls. Hear workforce management expert Brad Cleveland’s insight into how a career in #WFM gives you sought-after skill sets that set you up for future success ⬇️

⭐️ Improves quality of service 📉 Reduces overhead costs 🥇 Drives business outcomes 🚀Provides stability Learn more about how outsourcing #CustomerSupport to a BPO vendor can help recession-proof your business: assembled.com/blog/build-a-r…

🚧 Rid your schedules of roadblocks. 🕵️ Solve forecasting issues in minutes, not days. Assembled's #forecasting tool is powerful enough that you won’t have to pull a Sherlock Holmes to figure out the needs of your team and business. Learn more: assembled.com/blog/how-to-bu…

Reduce manual work ↘️ Skyrocket operational savings 🚀 With #AssembledUniversity, discover how realtime management ensures the right people are in the right place at the right time, so you can cost-effectively hit your #SLAs without any headaches. assembled.com/university/rea…

It might be #NationalDogDay but it’s just another day at the Assembled paw-fice. 🐾 Check out our team’s amazing furry, four-legged friends. Think you and your dog would be a great match? See our open roles: assembled.com/careers-at-ass…

You know #outsourcing comes with tons of perks — lower costs, higher productivity, greater flexibility, etc. But, how do you ✨actually✨get your organization on board with leveraging #BPO? It starts with planting the seed early. 🌱 See what it takes: assembled.com/blog/how-to-ge…

👉🏾 NEA's Hilarie Koplow-McAdams chatted w/ #JapanCloud re: enterprise experience, the Japanese mkt & cloud cos: Databricks @Pulumi Plaid Automation Anywhere Arkestro Union_ai Uniphore Forethought Assembled Cloudflare Beyond Identity HackerOne Sentry japancloud.co.jp/202209-intervi…

The Assembled crew is excited to be here at @elevatecx Come say hi to us at our sponsor table—we'd love to meet you 🤝

Love the practical advice from Ryan Wang on making support rotations for the rest of the company work! #elevatecx

Assembled is honored to be in such impressive company on Otta's 2022 Rocket List: otta.com/rocketlist/us/… Looking for your next great adventure? We're hiring: assembled.com/careers-at-ass…

When OpenAI released GPT-4o last week, the team behind Assembled Assist migrated customers from GPT-4 within 24 hours of its launch. See how they did it without disruptions to customer operations across tens of thousands of support tickets: assembled.com/blog/migrating…

When the Assembled team encountered limitations with Retrieval Augmented Generation in their issue resolution engine, they sought a better solution. Learn how they used Reciprocal Rank Fusion and hybrid search to significantly improve search precision. assembled.com/blog/better-ra…