In June 2023, the Hospitality and Tourism Skills Network launched a skills action plan in Northern Ireland designed to address key challenges in attraction and retention. View the report for more: ow.ly/qirx50TEiw1 #TourismIndustry #HospitalityExcellence

Pleased to announce that I have today launched DCX Training - specialising in customer service training to help businesses empower their teams to deliver a first-class experience. Take a look at my website ww.dcxtraining.co.uk and feel free to contact me to find out more

Are you a hospitality college looking to gain recognition for the partnerships you hold with industry? Our accreditation scheme recognises colleges that collaborate with employers to align with industry needs & build partnerships that benefit learners. people1st.co.uk/tvet-policy-st…

Find out how the suite of #WorldHost customer service programmes can help you set yourself apart from competitors and strengthen repeat business - adding value throughout your entire organisation. More here: dcxtraining.co.uk or by contacting [email protected]

Conflict resolution is a must-have skill for any customer-facing role. But even the best intentions can lead to frustrated customers. Our programme teaches your team how to handle these situations, even when saying "no" is necessary. For more info contact [email protected]

Despite concerns over rising costs post-Autumn Budget, organisations must continue to invest in their workforce. Training employees and enabling them to surpass customer service expectations can help businesses stand out and remain profitable. dcxtraining.co.uk

Our webinar in partnership with Women.org Breaking Barriers NI and the HATS Network provided insights on strategies implemented by @AirCoach and @Titanic Belfast International in creating inclusive workplaces. Access our employer toolkit and watch now: ow.ly/NpSg50U7Ubf

Providing excellent customer service is a choice-approaching feedback with the right attitude enables you to identify how you can improve & develop your business. Taking the time to understand your customers' needs & expectations is imperative and what better way than to ask.

Busy in the run up to Xmas? Don't lose sight of how you can develop your offer If you are planning training for your teams in 2025 look no further than WorldHost - a suite of workshops to empower your teams to provide excellent customer service - contact me to find out more.

How can WorldHost training help break barriers to employment? Claire McCaughan from Triangle Housing shares how the Principles of Customer Service – Employability programme boosts confidence, builds teamwork skills, and supports meaningful job outcomes. people1st.co.uk/news/trainer-v…

A great day today with the inspection teams from AA Hospitality and VisitEngland discussing our new partnership to deliver the WorldHost customer service training programmes to their clients. #CustomerExperience #training #Collaboration #WorldHost

🎉 I am pleased to announce that, within the first three months, we have already achieved over one thousand visitors to the website. dcxtraining.co.uk

Have your say on the future of retail workforce skills! 🚨 We’re reviewing the UK Retail National Occupational Standards (NOS) and need YOUR input! Share your thoughts: ow.ly/bb8350UOzLa #Retail #WorkforceDevelopment

People 1st International and AA open entries for College Restaurant of the Year Award 2025: People 1st International and the AA have opened entries for the 2025 annual AA College Restaurant… dlvr.it/THnqNm #EducationNewsFENews #SkillsandApprenticeshipsNewsandInsights

Looking forward to seeing entries from all our colleges #CROTY2025

A great day at my first college visit of the year. Thank you to the staff and students of Hospitality CCN for looking after me and Becks from Paddy & Scott's • Fuelling ambition. . Inspiring chats with the students and an amazing lunch with AA Hospitality in Debut Restaurant

Really pleased to be involved with this exciting competition again for 2025

Calling all accredited colleges! 🏅 The deadline to apply for the 2025 AA College Restaurant of the Year Award is 30 April. Don’t miss your chance to showcase your culinary excellence! #CROTY2025 people1st.co.uk/news/people-1s…

We’re excited to kick off our new partnership with HR in hospitality connecting over 2,000 talented hospitality students with leading industry employers. This partnership is all about bridging the gap between education and industry. More: people1st.co.uk/news/partnersh…

April and feedback dcxtraining.co.uk/f/april-and-fe… via Andy Doyle