Have you downloaded your free chapter of BUILT TO WIN? Learn more about why this book is a must read! And learn how to build a #customercentric #culture. Get your chapter here: buff.ly/3w2yrwF #builttowin #leadership #employeeexperience #customerexperience #author #book

Psychological Safety: The Strategic Advantage Hiding in Plain Sight - CX Journey™ buff.ly/OX28wBb Ignore it, and your business pays the price. Embrace it, and you unlock your people’s full potential. #psychologicalsafety #culture #leadersip #workplace #employeeexperience

Customer immersion reveals what dashboards never will buff.ly/boVwFbW Immersion programs r abt understanding the customer’s day-to-day experience — feeling what they feel and seeing, firsthand, how your brand shows up or falls short. #customerexperience #cx MarTech

Psychological Safety: The Strategic Advantage Hiding in Plain Sight buff.ly/OX28wBb If ur serious abt transforming #outcomes, you can’t ignore the conditions under which ur people do their best thinking, collaborating, and problem-solving. #culture #employeeexperience

Culture Isn't Fluff: It’s Your Operating System - CX Journey™ buff.ly/lqcPkZU To think of it as fluff is a mistake. A costly one. #culture #leadership #workplace

Psychological Safety: The Strategic Advantage Hiding in Plain Sight buff.ly/OX28wBb Ignore it, and your business pays the price. Embrace it, and you unlock your people’s full potential. #employeeexperience #culture #leadership #psychologicalsafety

MIT report: 95% of generative AI pilots at companies are failing buff.ly/Hac5PiR #AI #generativeAI #genAI #artificialintelligence

Culture Isn't Fluff: It’s Your Operating System buff.ly/lqcPkZU For too long, “culture” has been dismissed as a soft concept. That’s a mistake. A costly one. #culture #workplace #leadership #employeeexperience

Customer immersion reveals what dashboards never will buff.ly/cjZyU5F Immersion programs r abt understanding the customer’s day-to-day experience — feeling what they feel and seeing, firsthand, how your brand shows up or falls short. #customerexperience #cx MarTech

Debunking Your Biggest Customer Experience Misconceptions - CX Journey™ buff.ly/RkxkCC8 #customerexperience #cx

The second part of my fascinating chat with Annette Franz, CCXP is now live. cxpert.com.au/employee-under… #EmployeeUnderstanding #EX #AI #remotework

Don't miss Part 2 of my chat with Ben Motteram 🇦🇺 about my latest book and all things #employeeexperience! Employee Understanding - A Chat With Annette Franz (Pt 2) buff.ly/1bgGwQv #employeeunderstanding #culture #leadership

AI Is Only as Good as the Culture It Operates Within buff.ly/1kBLXYq#Culture determines how #AI shows up in your #customerexperience – intelligent, intentional, and human, or disconnected and damaging. The choice is yours. #artificialintelligence

Tips for Designing a Closed-Loop Feedback Process - CX Journey™ buff.ly/rOW6kG1 #feedback #data #closedloop #customerexperience #employeeexperience

Time to First Value: The CX metric you can’t afford to ignore | buff.ly/vTjroxz >> TTFV is the critical but often overlooked moment that defines whether customers will keep going or give up and go away. MarTech #metric #customerexperience #cx #customersuccess

AI Is Only as Good as the Culture It Operates Within - CX Journey™ buff.ly/1kBLXYq AI won’t save a broken culture—it will expose it. #AI #artificialintelligence #culture

The 10 Best Customer Experience Books Shaping CX in 2025 and Beyond buff.ly/d1kxDkp Thanks for including Customer Understanding! #customerexperience #cx #cxdesign #customerunderstanding

Culture Isn't Fluff: It’s Your Operating System - CX Journey™ buff.ly/9uDhOGQ Move beyond the "fluff" opinion. You can – and must – quantify behavior. That’s how you prove culture’s impact. Measure what matters – especially to your CFO! #culture #metrics #workplace

Customer immersion reveals what dashboards never will buff.ly/cjZyU5F Immersion programs r abt understanding the customer’s day-to-day experience — feeling what they feel and seeing, firsthand, how your brand shows up or falls short. #customerexperience #cx MarTech

AI Is Only as Good as the Culture It Operates Within - CX Journey™ buff.ly/1kBLXYq AI should support humans, not sideline them. #AI #culture #customerexperience #employeeexperience