Changing your mind doesn't mean you've abandoned your principles. It may mean you've learned something. It's better to contradict yourself and be accused of hypocrisy than to stick to your guns and sacrifice your integrity. The hallmark of integrity is honesty, not consistency.

CX Pilots mission is to make every client the best version of themselves. Our unique #CX #transformation practice is growing. We are seeking a few more incredible account managers who find our mission compelling and want to work with complex firms. pages.qwilr.com/CX-Pilots-is-S…

To our clients, partners, and friends around the globe, we express our gratitude for the most meaningful things in our lives: the terrific people in our orbit.   We appreciate you. It’s not just our business model, it’s an ethos. You’re what blurs the line b/t work and passion.

pages.qwilr.com/CX-Pilots-is-S…

I think this is one of the most intelligent pieces on #CX measurement I have read in a really long time. mycustomer.com/marketing/data…

Brooklin Nash There isn’t enough marketing done to *maintain* a customer relationship. So much of it happens before the sale, but too often the bare minimum is done to maintain. Marketing works best when it’s researched, planned, executed, and maintained in tandem with customer experience.

Is the future of work 4 day weeks? Since we've implemented them, productivity is up and our team is happy. Check out our conversation with the News & Observer about it #EmployeeExperience #FutureOfWork bit.ly/cxp4dayweeks

In an economic downturn, CX can be one of the best tools to recession-proof your business. In our latest white paper, we examine ten strategies to maintain profitability during a recession with CX. bit.ly/recessionproof…

Price sensitivity and an increased risk of churn are products of a recession. Has your business intelligence unit risk profiled your customer groups? Does your business fully understand the variety of client segments and their risk profiles? bit.ly/recessionproof…

Steven Walden discusses research conducted by CX Pilots on the role of CX during recessions. Find out more → bit.ly/recessionproof…

To our core, we believe in providing useful ideas and tools to every person we interact with. Our team extensively researches topics important to B2B CX leaders in order to produce content they value. Our next large project takes on the conventions upholding NPS.

Companies seldomly mature their CX programs without NPS, but relying on NPS alone leaves value on the table. Read our latest thinking on NPS bit.ly/cxpilotsNPS

Our corporate empathy training has been shown to increase average client retention by 3.5 x in controlled studies. For the first time ever, we're offering this training to the public. Join us on Sept 12 → bit.ly/CXempathytrain…

Businesses that value human-centered design outperform the S&P 500 by 211%

We spoke with leaders at the most innovative companies in the world and distilled their recommendations for organizations becoming human-centric into the CXO Handbook. Get your copy → bit.ly/CXOhandbook

Does experience matter? According to research from Salesforce, the majority of customers say experience is as important as a company's product or service #experience #customerexperience #clientexperience #CX

We've spent two decades transforming accounting firms into human-centric organizations. Over the course of the work, we've discovered 8 steps that lead to world class CX programs for accounting firms. Find out more → bit.ly/cxforaccountin…

We've spent two decades transforming accounting firms into human-centric organizations. Over the course of the work, we've discovered 8 steps that lead to world class CX programs for accounting firms. Find out more → hubs.la/Q02rbxP40 hubs.la/Q02rbplW0

Does experience matter? According to research from Salesforce, the majority of customers say experience is as important as a company's product or service #experience #customerexperience #clientexperience #CX hubs.la/Q02rbvRF0

How to know if you are looking at CX and Voice of the Customer (VoC) in the best way: cxpilots.com/epiphanies/str…