My Take on Service Design as a Solution. Great to see a fellow Custerianite Liam Allen getting his first publication on CustomerThink :-)) customerthink.com/my-take-on-ser… via @CustomerThink

Check out my latest article: What A Year... Or Two... What Have You Learned? linkedin.com/pulse/what-yea… via LinkedIn

Nicola Collister is at the cursorcreative agency leaders Summit in Glasgow... #inperson and looking forward to a great day support the contact center sector here and across the world!

Breakfast at The Savoy - fabulous room for the Leaders Summit Breakfast session we are sponsoring & hosting with @CxFoundation with fabulous Leaders for a whole range of Industries #People Management and Transformation in a Hybrid World #peoplepoweredchange #futureofwork

People: Custerian; Deloitte Legal; Bedspace; Virgin Money Business; Oddfellows; Royal Exchange Theatre; Swansway Motor Group | TheBusinessDesk.com thebusinessdesk.com/northwest/news… via @businessdesk_nw

The secrets of selling a business will be discussed at an exclusive event in Manchester on June 22. International M&A firm Marktlink, who are HQ-ed in the Netherlands, will be holding a masterclass entitled ‘Optimising your business to be sale-ready’. businesscloud.co.uk/news/selling-y…

Panel 2 at #proactiveprogress gets underway. True gems on progress in business being shared.

Check out my latest article: Do You Know What You Are Great At linkedin.com/pulse/do-you-k… via LinkedIn

Ever heard the one about what happens if the only CX tool you have is a hammer? linkedin.com/feed/update/ur…

Musk's five-step process to bust internal bureaucracy sounds so simple, but the impact can be huge. This impact, by the way, can go far beyond just applying the five steps in production settings. corporate-rebels.com/blog/musks-alg… #corporaterebels Corporate Rebels

Trying to get CX to land right? Listen to al four voices - Brand, Employee, Process & Customer.. The customers is not always king

So we sit in the camp of AI being a big virtual assistant to getting the drudge out of work (when it finally arrives). Where do you sit? Perhaps it has a role in taking the drudge out that holds Colleagues back from delivering a virtuous service experience cycle?

The budget lands.. Will UK business community decision makers start making decisions again? or will the uncertainty plaguing the economy continue?

(One Of) Nicola Collister's of Custerian favourite sayings "That's just putting lipstick on a pig" Discuss?

MOSL has published the independent report by Custerian into the use cases for data in the business water market. Find out more about the recommendations and key findings: bit.ly/4dodm2J

Resilience Versus Hard Work. How One Leads To The Other youtu.be/r4XOR5o5s8Y?si… via YouTube It's not a generational things.. despite what people say. BUT hard work is part of resilience..

The Commercial Persona SD 480p youtu.be/dYxX9chakEA?si… via YouTube Finding it hard to talk to Colleagues about the commercial needs of the organisation. You are not alone.

Enjoyed this podcast with @eddiewhittingham - we don’t often take the time to reflect on our own journey which may help our next generation of those heading into new jobs lnkd.in/ebD5sYkH