Ballsy. BBC News - Trombonist soldier tries to play on after fainting bbc.co.uk/news/uk-658659…

~7 months ago my son was almost killed by a careless driver whilst cycling. The driver's punishment? ~£500 fine + 12 month ban. Absolutely pathetic. rhyljournal.co.uk/news/23625134.…

📽️ NEW VIDEO 📽️ A real example as to how the information on your map can be very different to what you see when you're out on the ground. In certain conditions (such as those shown in the video) it can have serious implications. youtube.com/shorts/TvgrdN3…

LATEST VIDEO: I share just how important it is to keep on top of your navigation skills due to varying visibility. The conditions on this outing changed overnight, but the reality is that they can change in as little as a few hours, or even minutes! youtube.com/shorts/O9NToe7…

If you're using a Customer Success Platform such as Planhat, then automations are something that should 💯% be on your radar - and not just for the obvious reasons... #CustomerSuccess #CSP #Planhat #CustomerSuccessManager linkedin.com/posts/craigtay…

A recent redundancy has led to me paying far more attention to #CustomerSuccess job descriptions than I normally would. 🔎 Of the dozens I've looked at, there is one worrying trend I've spotted 📈 👇 linkedin.com/posts/craigtay…

As a #CustomerSuccessManager, your customer-facing communications should always be looking to add value to each customer. But are they? Here's an email template to help with that 👇 linkedin.com/posts/craigtay…

There are some elements of #CustomerSuccess that can change almost overnight, but they're not necessarily the most value adding elements... linkedin.com/posts/craigtay…

As a #CustomerSuccessManager it may feel like your goal is to have "happy" clients". 😊 It isn't. 😲 #CustomerSuccess linkedin.com/posts/craigtay…

🕓 If you're struggling for time as a #CustomerSuccessManager the following process is a great way to identify opportunities to spend your time in a more focussed way. #CustomerSuccess linkedin.com/posts/craigtay…

#NPS surveys are taking quite a beating in the #CustomerSuccess world. 🥊 And I agree with that, to a degree... 👇 linkedin.com/posts/craigtay…

NEW BLOG POST: I've been offline for a while, here's why... wix.to/nGriS5L #newblogpost

Opinions please! Would you click on the @youtube thumbnail below, with the title as shown. If not, why not? ___ Sleeping Bag Liners - Are They Worth It?

Hi Tesco, I have a question about my local store that none of the in-store colleagues are able to answer. Could you help please?

#RemembranceDay We remember the fallen, but there are different ways that people can 'fall'. Shellshock Battleshock Combat fatigue PTSD and at one point in time, "cowardice". Look at this vid, do any of them look like cowards? youtu.be/X-elmAeX_4U?si… We will remember them.