I’m doing the same at Toast The key: Small, autonomous teams, organized around customer problems. Ruthlessly remove dependencies among teams. Either via org design or services or capabilities investment.

What do product leaders use for roadmaps these days? We have outgrown our current homegrown solution and looking for options. I want simple now/next/later roadmaps, nested by Product Team, Product Group, Product Line. I don't want other bloat: OKRs, feature requests, etc.

Alright I’m back and also hiring! Exciting new role opening up on the team for a super senior IC PM, working directly with me on our support experience. Looking for someone who can gsd, can build product and matching ops workflows, gets excited abt helping restaurants run.

An absolutely massive release overhauling our Digital Storefront and Marketing suites. New products and features with AI and automation at the center. Ultimately, these all help our customers to deliver an incredible digital experience without having to be experts.

Super cool to see some of the team's work on AI showcased pos.toasttab.com/innovation-hub

TBM 305: Stop the (Goal) Cascade Madness open.substack.com/pub/cutlefish/…

Insightful post from John Cutler Leader mode…

I subscribe 100%

Home grown talent is underrated:  I’ve noticed that the vc playbook when a new round is done is to recommend “upleveling” some of the home grown talent.  In some cases this might be right, but I think folks over index on it.  If you look at the executive teams of some of the best

New Toast Mobile Innovations Help Restaurants Increase Revenue by Owning Their Guest Relationships and Brand pos.toasttab.com/news/toast-fal… via Toast

The Obvious, the Easy, and the Possible Much of the tension in product development and interface design comes from trying to balance the obvious, the easy, and the possible. Figuring out which things go in which bucket is critical to fully understanding how to make something

If an engineer was transitioning to product, I’d tell them to: - Study great presentations, maybe take the Analyst Academy courses on advanced presentations - Read Minto’s Pyramid Principle, read a bunch of McKinsey books on how to synth fast and influence ahead of the big

We are devastated to learn of Phil’s passage to the next life. We will miss his sharply dry humor, wry smiles and brilliant insights. Our hearts and our love go out to his beloved wife and family. He truly lived for them with all his being. His life’s work is a beacon for all

Good bless Phil. 🎸🍄💙

Phil Lesh was my brother. Not by blood but still by family. I’ve heard so many of you tell me that the Grateful Dead changed your life. Yeah, well… Phil Lesh changed mine. Thank you Phil. I’ll miss you, darn it.

I hope skip is right. 🦅🦅🦅

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