WOOT!!! #Matildas

It was an absolute pleasure and excellent learning experience to work on this with Amy Edmondson. So thankful.

Hey CommBank your in store queue needs work. No one at desk in Mentone, customer service leaving 6 people waiting whilst showing a new employee around the branch. Now waiting for over 40 minutes. All to get ID checked which you already have on file already. Terrible service.

I'm still making the decision about staying here vs not. I haven't done a conference in a while, so we'll see how it goes. I'll be on LinkedIn & pages later at Instagram (amelia crabtree) if it all goes awry. Regardless of the platform ... I'm excited Institute for Healthcare Improvement (IHI). Let's go!

Kindness behaviors are not expensive. Added bonus of helping our staff live healthier, longer lives, and improving patient outcomes. #IHIforum2023 TY Stephen Swenson.

Using the data to start the conversation is crucial if we are to get what we want for the betterment of our patients. Keep it simple and follow the arc that helps the 'who' understand the 'what' ... & What they can do about it. Institute for Healthcare Improvement (IHI) forum 2023

#IHI2023 #IHIforum

#IHIfoeum #IHI2023

TY to Thomas Spiegel, Sam Ruokis & Roop Hazarie from UChicago Medicine speaking to Frontline First as a method for improving quality. Like they said . Engagement is easy to say, hard to do! #IHIFORUM #IHI2023

Kudos, Institute for Healthcare Improvement (IHI) for picking Erin Brockovich as the opening keynote. After our last few years in health, her motivation, vim, vigour...and downright positivity reminds us why. Fantastic! #IHIforum #IHI2023

What gives organisations who remain at the top the edge? It's about people .. allowing them to connect and collaborate to solve problems is the key. TY Steven Spear for the early morning thoughts today Institute for Healthcare Improvement (IHI) #IHIforum #IHI2023

You know when you feel one of those talks in your bones?....TY Kedar Mate, MD for your words on purpose and advice on how we can use systems to support people's ikigai. Institute for Healthcare Improvement (IHI) #IHIforum #IHI2023

Caring for care givers as we all look to shift hospital care to home based models is even more important. TY to Diane Mariano & Marlys Sandve McDevitt for showing us how you C4C in your organisations. Institute for Healthcare Improvement (IHI) #IHIforum #IHI2023

Huddles: key to embed QI as daily work. The crew Kaiser Permanente in the San Francisco area took a bottom up approach to huddles. Guess what? It's sustainable & outcomes improve (even without focus on outcomes). Bonus points for flux capacitor mention! Institute for Healthcare Improvement (IHI) #IHIforum #IHI2023

COVID brought new models of care, but also loss of Q&S skills & capability. An upstream approach is important...& we need to reinforce the message: safety is not the absence of risks & hazard, it's the ability to manage those risks & hazards to prevent damage. Institute for Healthcare Improvement (IHI) #IHIforum

Final keynote today. Allyson Felix reinforcing themes of listening to what matters, learning from failure, speaking up about systemic biases. Institute for Healthcare Improvement (IHI) #IHIforum #IHI2023

Final day Institute for Healthcare Improvement (IHI) #IHIforum 2023. Kicking off with Peter Lee from Microsoft giving the perfect demo of AI function as it currently stands. It's amazing, but can also be wrong. Think of it as an intern! (I suspect it will grow up to do great things).

I truly enjoyed speaking to the healthcare improvement community Institute for Healthcare Improvement (IHI). #GenAI will be such an important ingredient in health for everyone.

Kindness. C'est ca. TY Don Berwick Institute for Healthcare Improvement (IHI) #IHIforum 2023. (Mic drop)

I'm no longer posting here. Moved to blue sky. @amelijc.bsky.social. It's been real?