8. Report any issues, damaged/lost/delayed/pilfered baggage at the airline office or designated airline official before leaving the airport.

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Consumer Protection Directorate (CPD) of the Nigerian Civil Aviation Authority receives the Nigeria Aviation Award for "Best in Aviation Customers Complaint Management Service" for 2018. Kudos to the Director and Members of Staff of the Directorate! Kudos to the DG! Kudos NCAA.

Flight schedule disruptions to and from Frankfurt on 15 January 2019 due to a strike by security personnel at the airport Frankfurt. Please check here bit.ly/2JXOIc7 regularly for further information.

Get informed and educated. channelstv.com/programmes/sun…

Travelling by Air? Ensure you are of good behavior at all stages of your journey. Look out for the NCAA Consumer Protection Desks located at the airport to Lodge your travel related complaint.

Are you a Person With Reduced Mobility/ Disability Traveling by Air? This video 👇is for you. However, please note that if you require an airline's assisted service, you are required to notify the airline during TICKET RESERVATION to enable them meet your special needs request

Official NCAA Consumer Protection jingle.

NCAA is bringing consumer protection closer to passengers.

NOTICE TO ALL INTERNATIONAL AIRLINES OPERATING IN NIGERIA

What to do when your baggage does not arrive on your flight. 1. Locate the airline office or baggage agent before leaving the airport 2. Fill a complaint form with the airline or its agents 3. Follow up and if not satisfied, contact ConsumerProtectionNCAA or cpd.ncaa.gov.ng

The global civil aviation ecosystem needs to take consumer protection a little bit more seriously. Not nearly enough discussions at international events, trainings, workshops, etc. In Nigeria, we must also review the regulations (aviation consumer protection) to capture more

Super Falcons, Super Proud! 🏆🇳🇬 Well done, ladies! That was a brilliant display of skill, resilience, and the indomitable Nigerian spirit. We are incredibly proud of you — our true champions 💚⚽

Our Indefatigable Director of Consumer Protection and Public Affairs Michael Achimugu Always ready for action as he takes consumer complaints & service compliance monitoring to the field — demonstrating hands-on leadership and unwavering commitment to protecting consumer rights.

A day in the deliberations of the Flight Operations and Adjudication Unit at the NCAA. Our commitment is to resolving aviation consumer complaints efficiently and effectively. Michael Achimugu NigeriaCAA

ConsumerProtectionNCAA Ready to serve 24/7. We go beyond the office, taking our work to the airports, where our real customers are. Our job isn’t just to resolve complaints but also, to educate passengers on their rights and responsibilities too. Michael Achimugu @chrisnajomo NigeriaCAA