Are you more Spock🖖🏽 or more Kirk✋🏽? Spock vs Kirk: Data vs intuition Machine vs human This has a big part to play in pointing to a brighter future in which #CX efforts are more #humancentered and #businessaligned. Learn more here 👉 buff.ly/3dqvo5J

Are you a #Trekkie, a #customerexperience expert or fan of flamboyant shirts? Then we have a #podcast episode you simply CANNOT miss 🖖 👂It's all about the future of #CX, how we need to be more human and how agile could save the day Listen below 👇 buff.ly/3dqvo5J

Are you more #Spock or #Kirk in your approach? Spock vs Kirk Data vs intuition Machine vs human Watch: > @BenSmithwell of Comotion Consulting talks balance in designing #customerexperience and in being #customercentric. More: > bombbomb.com/blog/ben-smith… > podcasts.apple.com/us/podcast/66-…

Last call for #customerexecutives & #customerleaders wanting to optimise the week ahead! The Compilation is a 4 min read, especially curated for you with the very best in #customerled news, best practice & views. Take 20 seconds and grab your copy 👉 buff.ly/2u4Y02d

What makes a great #TEDtalk or #TEDxTalk? @BenSmithwell of Comotion Consulting addresses that in this 109-second clip. "Removing Bullies" >youtu.be/3ls2SgSAyvk "The Flight Back to the Face" >youtu.be/0KM8wrpEdLs Our conversation about the state of #CX >bombbomb.com/blog/ben-smith…

What should you be doing with CX in these uncertain times? 😍Leaning into emotion 💎Transparency 🤺Pro-activeness 🤗Upping the human-factor Learn more here 👉 buff.ly/2Fleq9b #CX #customerled #customercentric #business #newnormal

Want more loyal customers? Then you need to show them your good, bad and ugly. Apparently a warts-and-all approach is a great relationship builder. Find out more about why this works, here: buff.ly/2Fleq9b #CX #customerloyalty #customer #loyalty #bestpractice

If you want to crack #digital #innovation, then you need to woo your #workplace A #peoplefirst, tools second approach will lay the foundation for #success. Just remember to keep that feedback loop open... More here: buff.ly/2Fleq9b

Last call for #customerexecutives & #customerleaders wanting to optimise the week ahead! The Compilation is a 4 min read, especially curated for you with the very best in #customerled news, best practice & views. Take 20 seconds and grab your copy 👉 buff.ly/2u4Y02d

According to latest Gartner research, there's a correlation between #CX and an organisation's #profits. Those organisations who collect more CX #data see an uptick in #revenue #growth. Read all about it, here: buff.ly/2Fleq9b

Do you need some #inspiration for your next #run or walk to escape the kids? Then give the #CustomerExperience #Podcast a go. One of the latest episodes we've been loving is all about how to put the #humanfactor back into #CX Listen: buff.ly/39MGv67

In this limbo state we're all currently experiencing, what's the best thing to do? Well, relationship building is the single most valuable thing we can be doing, just make sure you do it with HEART. More here 👉 buff.ly/2Fleq9b #customerled #customer #CX

We've all been so focussed on #customerexperience, but what about #employeeexperience? It's tipped as the next big thing as businesses around the world go increasingly remote + digital first. Read more here 👉 buff.ly/2Fleq9b

🤔Did you know? 65% of employees would rather have lower pay, than a bad culture at work according to LinkedIn 🙅 Find out why, here: buff.ly/2Fleq9b #culture #workculture #EmployeeExperience #MondayMotivaton #paycheck

#Consumers believe organisations should be prioritising #employeewelfare during these trying times, with consumers unlikely to forget those who get it wrong according to Erhan Kantar's #COVID19 barometer. Learn more >>>> buff.ly/2Fleq9b

Uniting your #CIO and #CMO could be start of a beautiful #customerexperience according to CIO UK The magazine states that they could be the key to unlocking a superior experience for your #customers. More here: buff.ly/2Fleq9b

Happy Friday! Are you missing out on some crucial #customer, #employeeexperience, #customerexperience and #innovation news? Don't fear, The Compilation is here! buff.ly/2Fleq9b Landing in your inbox Monday morning, an essential 3 minute read...

🏆An organisation that has a customer experience mindset can increase revenue by upto 8% according to Forbes Get the full story, here: buff.ly/2Fleq9b #CustomerExperience #CX #growth #revenue

🎧Over AKQA they've set up 'WFH-FM' a dedicated radio station run by, &for, their employees to keep them connected across the world. More on their radio stars, here > buff.ly/2Fleq9b #radio #remoteworking #AKQA #connected #employeeexperience #culture #news

👗 @jlandpartners have aunched an online service delivering personal styling & home-design, with plans to expand to inspirational talks & learning sessions. Moving services online doesn't make them any less personal. More here: buff.ly/2Fleq9b #johnlewis #digital