A burgeoning area of study, with papers co-authored by UCLA Anderson’s Professor Hanne Collins, is establishing that speakers who feel heard often are not; that a more active listening mode is the path to a more effective sort of conversing. anderson-review.ucla.edu/the-listening-…

Leaders Inviting and Nurturing Blunt Feedback How its done and what happens when it isn't taking place communicationintelligence.substack.com/p/leaders-invi… #leadership #workplaceculture #work #business

Sources Push Back on Assertion That AI Will Replace CEOs Four CEOs believe in superpowers of #AI for leadership. Sources that Communication Intelligence spoke to aren't so sure that it has what the role and people demand communicationintelligence.substack.com/p/sources-push… #Boards #editor #AICEO #tech

"The familiar feels safe. We trust people who think like we do, not because it’s better, but because it’s comfortable." Leo Bottary

"Most people agree about the value of constructive disagreement, but here’s the hard part: constructive disagreement is downstream of your emotional response to being wrong." Salome Sibonex

Power and Authority: Who's Trustworthy with It? linkedin.com/pulse/deciding…

Why Quarterback-Turned-CEO Fran Tarkenton Interviews EVERY Employee businessinsider.com/fran-tarkenton… Business Insider

Protecting Yourself Against Unethical Business Engagements Warren Buffett offered a clear warning and four sources spoke to Communication Intelligence about their viewpoints about it communicationintelligence.substack.com/p/protecting-y…

"When you spend time inside the intelligence community, you learn how fragile perception is, how easily a narrative can be constructed, how rapidly a population can be steered, how dangerous it becomes when people shaping narratives stop caring about the truth." Buck Sexton

Delta Air Lines CEO Ed Bastian praised rival airline United Airlines, for copying Delta’s strategy. Quoted in Inc., Bastian said at a conference, “United is doing their best to copy us and I don’t blame them. I would copy Delta too if I was them. They’re smart.” 😳💣

“Contracts won’t keep you safe from unethical people. If someone is willing to act badly, they will use every contract’s gray area as a weapon. “They do because they feel comfortable playing with those rules and taking the other person to the edge.” Eran Mizrahi

“People reveal themselves in the small things,” Ulrika Gustafson explains. “If someone can’t stay honest, steady and respectful when the stakes are low, you should assume they’ll only be worse when the stakes are high.”

Dishonesty in business: “Like any toxic relationship, the bad person will give you occasional seductive flashes of reasonable and fair conduct. In the end, they will regress back to being themselves," says James Chittenden, CEO and small business strategist at One Click Advisor.

“When someone shows you their word is flexible, depending on convenience, that’s usually an indicator of how they’ll behave once the stakes get higher," says Wayne Elsey, founder at Funds2Orgs. “... I trust my gut, especially out of accumulated pattern recognition."

Communication Intelligence newsletter: LinkedIn version “You can’t make a good deal with a bad person. Just forget it,” said Warren Buffett, chairman and CEO at the conglomerate, Berkshire Hathaway. linkedin.com/pulse/protecti…

“The meaning of life is to find your gift. The purpose of life is to give it away.”  Pablo Picasso