In all things that you do, consider the end.

Success is not what you have, but who you are.

If you can do something to get somebody excited — not everybody — but if you can be the best for somebody, then you can win.

Imagination is more important than knowledge.

Don’t treat your customers like a bunch of purses and wallets.

We are what we repeatedly do. Excellence, therefore, is not an act but a habit.

Years teach us more than books.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.

Do not wait to strike until the iron is hot; but make it hot by striking