Bridge the Generation Gap in Your Team Join our Managing Mixed Generations Training Programme and master the art of leading a multi-generational workforce. Date: 17th Sept 2024, 09:30 - 16:30 Price: £230 + VAT (10% off for 2+ delegates)

We still have a variety of fantastic categories left to sponsor at this year's Awards, including: - Customer Success - Team Leader of the Year - Best Client Partnership - plus bespoke packages are available to suit all budgets! Find out more: lnkd.in/eEw49H-U

Empower your team to protect vulnerable customers, stay compliant, and boost satisfaction. Reserve your spot now and lead with compassion and excellence! Contact [email protected] for details. #CustomerSupport #Compliance

When agents use the best tone, 93% see higher #customersatisfaction. The JABRA UK&I Engage range boosts call quality with advanced audio features, improving speech clarity and agent hearing wellbeing. cnectwales.uk/jabra-whitepap…

Want to get your brand in front of 10,000 industry contacts? We still have sponsorship availability: - Customer Contact Leader of the Year - Customer Success - Team Leader of the Year Plus, we offer custom packages to fit any budget. Find out more: lnkd.in/eEw49H-U

Empower your team to protect vulnerable customers, stay compliant, and boost satisfaction. Reserve your spot now and lead with compassion and excellence! Contact [email protected] for details. #customersupport #compliance

September has arrived, which means one thing... the countdown to the awards is officially ON! A huge congratulations to all the 2024 finalists! Special thanks to our returning Headline We are Jomo People for your continued support. #contactcentreexcellence #cnectwalesawards

*NEW DATE* Bridge the Generation Gap in Your Team Join our Managing Mixed Generations Training Programme and master the art of leading a multi-generational workforce. Gain insights into generational priorities, resolve conflicts, and boost team engagement.

Does your team know how to spot and support vulnerable customers? Join us for an essential training session that equips your business with the tools to make a real difference. Lead with #compassion, #compliance, and #confidence. Contact [email protected] for more info

The countdown is on... With just 3 weeks to go, The Cnect Wales Awards are just around the corner, and we want YOU to tell us what you're looking forward to the most! What’s got you most excited for the big night?

Ready to Lead with Compassion? Join our upcoming training to master the skills needed to Understand, Identify, and Support Vulnerable Customers. Equip your team to excel in customer care with the knowledge that makes a difference. Contact [email protected] for more info

In a workplace with 5 generations, leadership requires more than just experience, it demands insight and adaptability. This one-day course is your chance to transform your leadership style and supercharge your team's success. Contact [email protected] for details.

Here’s a look back at some of the unforgettable moments from last year’s Cnect Wales Awards! But the question is… who will shine the brightest this year? Special thanks to our returning Headline Sponsor We are Jomo People for your continued support. #cnectwalesawards

Are you struggling to recruit for your customer service roles? Why not tap into our pool of newly trained candidates, free of charge! Get in touch with [email protected] for more information #recruiting #hiring #preemploymenttraining

We’re delighted to welcome aboard our newest member DigitalLanguagePartners. DLP is leading the way in GenAI-powered customer contact solutions for contact centres, and we’re thrilled to partner to drive innovation and growth for businesses in Wales. dlp.global

Is your team ready to support #vulnerablecustomers with confidence? Join our training to learn how to lead with compassion, compliance, and excellence. Equip your team with the skills they need to protect and support those who need it most. Reserve your spot now!

We are thrilled that Deloitte UK are the proud sponsors of the Best Technology Digital Initiative for the 2024 Cnect Wales Awards. Congratulations to all the finalists in this category — your work is shaping the future of technology. #cnectwalesawards #digitialinnovation

With 5 generations in today’s workplace, mastering diverse mindsets is key. Our Managing Mixed Generations Training will equip you to: - Understand and connect with each generation - Minimise conflicts - Lead with confidence Don’t miss the chance to elevate your leadership!

Looking at noise-cancelling headsets for your #contactcentre? 🎧 ✔️Noise-cancelling mics: Stop customers from overhearing other calls ✔️Noise-cancelling earcups: Block out distractions around you Need help choosing? Reach out to JeanetteHunter for advice! JABRA UK&I

The wait is almost over! The 2024 Cnect Wales Awards are officially NEXT WEEK! Get ready for an unforgettable celebration of Welsh talent. #cnectwalesawards