Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Catch a man a fish, and you can sell it to him. Teach a man to fish, and you ruin a wonderful business opportunity.

While a good leader sustains momentum, a great leader increases it.

Stay self-funded as long as possible.

Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will spend its whole life believing it is stupid.

The great lesson is that the sacred is in the ordinary, that it is to be found in one's daily life, in one's neighbors, friends and family, in one's backyard.

I am more afraid of an army of one hundred sheep led by a lion than an army of one hundred lions led by a sheep.

Fall seven times, stand up eight

You cannot depend on your eyes when your imagination is out of focus.

If you’re not making mistakes, then you’re not making decisions.

My son is now an ‘entrepreneur’. That’s what you’re called when you don’t have a job.