Clootrack (@clootrack) 's Twitter Profile
Clootrack

@clootrack

Understand the WHY behind Customer Experience

ID: 895530902402379776

linkhttps://www.clootrack.com calendar_today10-08-2017 06:23:00

13,13K Tweet

1,1K Followers

1,1K Following

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🫥 If your VoC program still depends on surveys alone, you’re not just missing feedback—you’re flying blind. 📌 It's time to rethink the system. Full guide here: bit.ly/41sw4C2 #SurveyFatigue #CXStrategy #CustomerIntelligence #VoC #AIforCX #CXLeaders #CX #Clootrack

🫥 If your VoC program still depends on surveys alone, you’re not just missing feedback—you’re flying blind.

📌 It's time to rethink the system. Full guide here: bit.ly/41sw4C2 

#SurveyFatigue #CXStrategy #CustomerIntelligence #VoC #AIforCX #CXLeaders #CX #Clootrack
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See how Chewy turns policy into humanity and why enterprise giants should be taking notes. 🐾 #CXSignals 👉 Hit Subscribe for interesting weekly CX insights: bit.ly/45BfQZR #CustomerExperience #Chewy #BrandLoyalty #CustomerService #CXUncovered #CXSignal #Clootrack

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🪒 Best-seller. Most-hated. Dollar Shave Club scrapped it—then won back loyalty. Great CX isn’t safe. It’s bold. 👉 See how to turn criticism into loyalty: bit.ly/3V3ixxb #CXSignals #CustomerExperience #Clootrack #DollarShaveClub #CustomerLoyalty #VoiceOfCustomer

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In 2025, the competitive edge isn’t just insight—it’s explainable insight. 👉 Learn how you can turn scattered customer data into decisions you can defend: bit.ly/46WAZPp #DecisionIntelligence #VoiceOfCustomer #CXInsights #CXLeaders #AIforCX #Clootrack #ClootrackGenie

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Most surveys capture just 10% of voices. CX analytics shows you the 100% that drives loyalty. Stop losing customers you don’t understand. 🚀 Start free trial → bit.ly/3HCXFKh #CXSignals #CustomerExperience #CXInsights #CustomerIntelligence #CXAnalytics #Clootrack

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📉 When response rates drop, your insights get weaker, decisions get riskier, and ROI on survey programs stalls. So, where should leaders focus instead? 👉 Read full guide to know: eu1.hubs.ly/H0msyv30 #SurveyResponseRate #CXInsights #CustomerExperience #VoC #Clootrack

📉 When response rates drop, your insights get weaker, decisions get riskier, and ROI on survey programs stalls.

So, where should leaders focus instead?

👉 Read full guide to know: eu1.hubs.ly/H0msyv30  

#SurveyResponseRate #CXInsights #CustomerExperience #VoC #Clootrack
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84% of customers say emotional connection drives loyalty. It’s not about points. It’s about belonging. Want to see how brands can uncover the signals that actually build loyalty? 👉 eu1.hubs.ly/H0myKrK0 #CXSignals #CustomerLoyalty #RetailCX #CustomerExperience #Clootrack

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When you act on CX signals in real time, churn stops being an uncontrollable outcome and becomes a preventable cost. 👉 Start your free trial today and see how leaders cut churn by 35% in just 4 months: eu1.hubs.ly/H0myXsT0 #Churn #CustomerExperience #CXInsights #Clootrack

When you act on CX signals in real time, churn stops being an uncontrollable outcome and becomes a preventable cost.

👉 Start your free trial today and see how leaders cut churn by 35% in just 4 months: eu1.hubs.ly/H0myXsT0  

#Churn #CustomerExperience #CXInsights #Clootrack
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Survey response rates in 2025 average 20–30% but % alone is meaningless. Quality of respondents > quantity. Blend active + passive signals for real CX truth. Learn more here: bit.ly/460Hr5H #CustomerExperience #SurveyAnalytics #CX #SurveyAnalysis #FeedbackAnalytics

Survey response rates in 2025 average 20–30% but % alone is meaningless. Quality of respondents > quantity. Blend active + passive signals for real CX truth.

Learn more here: bit.ly/460Hr5H

#CustomerExperience #SurveyAnalytics #CX #SurveyAnalysis #FeedbackAnalytics
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⚠️Most brands miscalculate #survey response rate. Example: 1,000 SMS invites = 27%, 3,800 email invites = 9%. Total = 12.7%. The average hides channel strength: SMS strong, email weak. Here's how to calculate your survey response correctly: bit.ly/47WCZrm #CX

⚠️Most brands miscalculate #survey response rate. 

Example: 1,000 SMS invites = 27%, 3,800 email invites = 9%. Total = 12.7%. 

The average hides channel strength: SMS strong, email weak. 

Here's how to calculate your survey response correctly: bit.ly/47WCZrm

#CX
Clootrack (@clootrack) 's Twitter Profile Photo

PE edge ≠ more dashboards. It’s earlier signals. We’ll demo how feedback data exposes demand momentum, pricing power & ops risk— both pre-deal and post-close. 👉 NYC, 17 Sep ’25 — Well& One Five One. DM for a slot: bit.ly/41PtPsY #PrivateEquity #AlternativeData #AI

PE edge ≠ more dashboards. It’s earlier signals.

We’ll demo how feedback data exposes demand momentum, pricing power & ops risk— both pre-deal and post-close.

👉 NYC, 17 Sep ’25 — Well& One Five One. 

DM for a slot: bit.ly/41PtPsY

#PrivateEquity #AlternativeData #AI
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Price risk with customer reality, find margin leaks early, cut DD hours, not quality, and catch churn sooner. Come meet us, we’ll walk through real PE workflows: NYC, Sep 17, 2025 @ Well& One Five One West 42nd St. Book your slot: bit.ly/46qMahz #AI #PrivateEquity

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VoC teams are doing everything. But no one's sure who's accountable when things go wrong. 🎯 It’s all about aligning your org around what matters and who moves first. 📥 Read the signal, not the noise: bit.ly/466MNxH #VoC #AI #AIInsights #CXIntelligence #Clootrack

VoC teams are doing everything.
But no one's sure who's accountable when things go wrong.

🎯 It’s all about aligning your org around what matters and who moves first.

📥 Read the signal, not the noise:  bit.ly/466MNxH

#VoC #AI #AIInsights #CXIntelligence #Clootrack
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Thanks to everyone who joined us at the NYC Alternative Data Event! We discussed how customer #feedback is often the first sign of portfolio risk. And how Clootrack turns these signals into insights, 23 days faster than traditional methods. Know how: eu1.hubs.ly/H0nbHd_0

Thanks to everyone who joined us at the NYC Alternative Data Event! 

We discussed how customer #feedback is often the first sign of portfolio risk. And how Clootrack turns these signals into insights, 23 days faster than traditional methods.

Know how: eu1.hubs.ly/H0nbHd_0
Clootrack (@clootrack) 's Twitter Profile Photo

Your biggest competitor isn’t a rival, it’s missed intent in your own calls/chats. Our AI-powered VoC platform detects buying signals and routes them to CRM. See how: eu1.hubs.ly/H0nnXF90 #RevenueIntelligence #VoC #LeadGen #CustomerExperience

Your biggest competitor isn’t a rival, it’s missed intent in your own calls/chats.

Our AI-powered VoC platform detects buying signals and routes them to CRM.

See how: eu1.hubs.ly/H0nnXF90

#RevenueIntelligence #VoC #LeadGen #CustomerExperience
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You might be missing buying demand that was already there but never captured. For example: 👉 5K interactions × 2% missed = 100 leads 👉 100 × 35% = 35 sales 👉 $2.2K avg = $77K/mo lost 👉 Across 50 rooftops = $45M/yr leakage Learn more: bit.ly/3IsiJnj #VoCAnalysis

You might be missing buying demand that was already there but never captured. 

For example: 
👉 5K interactions × 2% missed = 100 leads
👉 100 × 35% = 35 sales
👉 $2.2K avg = $77K/mo lost
👉 Across 50 rooftops = $45M/yr leakage

Learn more: bit.ly/3IsiJnj 

#VoCAnalysis
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CX teams spend millions collecting feedback — but up to 90% of customers never reply. That silence hides real risks. Clootrack analyzes calls, chats & reviews to uncover the 90% of feedback your surveys miss. 👉 See how: bit.ly/3KFDfkY #CX #VoC #CustomerInsights #AI

CX teams spend millions collecting feedback —
but up to 90% of customers never reply.

That silence hides real risks.

Clootrack analyzes calls, chats & reviews to uncover the 90% of feedback your surveys miss.

👉 See how: bit.ly/3KFDfkY

#CX #VoC #CustomerInsights #AI
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3 Shifts Every Customer Service Leader Feels in 2025 👇 1️⃣ From Speed → to Strategy 2️⃣ From Reporting → to Prediction 3️⃣ From Silos → to Signals Customer Service Analytics enables all three. 👉 Test it yourself today: bit.ly/3KZndT2 #CustomerServiceAnalytics #AI

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A higher response rate isn’t always a better one. Because when surveys overrepresent your most engaged customers, your data becomes louder, not smarter. 📊 See what defines a “good” survey response rate in 2025: bit.ly/3KPKWoI #SurveyResponseRate #CX #VoC #Clootrack

A higher response rate isn’t always a better one.
Because when surveys overrepresent your most engaged customers, your data becomes louder, not smarter.

📊 See what defines a “good” survey response rate in 2025: bit.ly/3KPKWoI 

#SurveyResponseRate #CX #VoC #Clootrack
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Your contact center speaks to thousands of customers every week. But 90% of those insights never reach anyone who can act on them. 📊 That’s where Conversational Analytics changes the equation: eu1.hubs.ly/H0nT8g-0 #CustomerService #ConversationalAnalytics #ContactCenter #AI

Your contact center speaks to thousands of customers every week.
But 90% of those insights never reach anyone who can act on them.

📊 That’s where Conversational Analytics changes the equation: eu1.hubs.ly/H0nT8g-0

#CustomerService #ConversationalAnalytics #ContactCenter #AI