False Harmony: The Malignant Cancer That Is Killing Excellence At The Workplace "I would rather keep the peace,than point out the fact that the approach we are taking will not yield results." "I'm fine is a default answer, even when things are far from fine." #Thread 👇🏽👇🏽

If your #CX strategy is not yet Customer Alignment, see what you're missing! If it is alignment, please share your wins for my book. See the case study and recipe for 7x7 Customer Alignment: customerthink.com/executives-gui… #CustomerExperience CustomerThink

Debunking Employee Experience Myths Leaders Need To Stop Believing - CX Journey™ buff.ly/Uf8BLgt #employees #employeeexperience

Is your customer data turning into wisdom and wealth—or just going to waste? Learn how to make it work for you. 💎 visionedgemarketing.com/customer-data-… #data #SmartBusiness #customerinsights

A year ago, we opened the doors. Today? 5K members have turned our Discord server into something special. A place to learn, build & hop together. 🐰 We wanted to do more than just say thank you, so we're giving back the best way we know how: 🎁 For the first time ever, win the

Highly aligned companies see: 58% faster revenue growth + 72% higher profit + 2.2X customer retention + 3.2X customer satisfaction + 8.7X effective leadership + 16.8X engaged employees + 5X shareholder return! See how! customerthink.com/executives-gui… #CustomerExperience #CX #RevOps

Important life lessons I wish I knew years ago: 1 lost money can be found; lost time is lost forever 2 to learn, unlearn, relearn and then change yourself is a superpower 3 you are not your job 4 networking is about giving 5 the best teacher is your last mistake 6 good

#CCXP Value is how you pursue it and what you do with it! See how ClearAction 100% CCXP Exam Prep fuels your #CX success ClearAction.com/growth/#ccxp #cxpa #CustomerExperience CXPA

Here's how you can get any personality type to buy-in and follow-through on #CX priorities! Interaction Bridges is a technique I used as #CustomerExperience Leader, for small and big momentum. Now you can, too! See ClearAction.com/products/bridg…

EBITDA explained to kids

Here's how CXM multiplies revenue + profit + EX + #CX ! customerthink.com/executives-gui… #CustomerExperience

Here's how to drive 58% faster revenue growth + 72% higher profit + 2.2X customer retention + 500% shareholder return, . . . linkedin.com/pulse/ideal-cx… #CustomerExperience

💰 CX P&L: Return on Customer Subscribe for pro tips every weekend! #CustomerExperience #CX #CustomerCentricity templates.clearaction.com/p/cxpl-roc

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💰 Money Value Metrics: Say it in Dollars, Euros, etc. Subscribe to my weekend how-to newsletter! templates.clearaction.com/p/money-value-… #CX #CustomerExpereince

"Show me the money!" is key to managers' passion for #CX. 1 metric springboards all others: CX-Inspired Growth 🏆 #CustomerExperience

See my newsletter: #CX Power of Culture & Strategy linkedin.com/pulse/cx-power… via LinkedIn #CustomerExperience

💰 Segmentation Metrics: Revenue or Promoters or Other? templates.clearaction.com/p/segmentation…

Here's your 3-step recipe to top-tier 2026 CX maturity . . . that multiplies your firm's growth! Metrics: Execs' Guide to CX Value (Part 2 of 3) linkedin.com/pulse/metrics-… via LinkedIn

💰 CXM Funding: Get Budget to Multiply Value templates.clearaction.com/p/cxm-funding