nailed it.

customer obsession is a lie most companies preach it, but very few actually do it they'll say anything to close the deal, then ghost you when things break real customer obsession means: - our CEO taking sales calls at 10pm - Eng team shipping fixes on weekends. - saying no to

unbelievable customer service from Comp AI after getting our SOC2

Recently learned that many gangs and motorcycle clubs have a mandatory requirement to work out once a day; Or you’re literally kicked out; Need to implement the same policy for our company; It’s in everyone’s best interest to be fit, healthy, and pumped with endorphins; (ps

if your customers aren't this excited, you're not customer obsessed enough. when someone tweets about "unbelievable customer service" after you deliver, that's the bar not satisfied customers; not happy customers; customers so blown away they can't help but tell the world

You can do even more things when you have $2.6M in the bank 😈

Came to NY from SF in December, instantly signed a lease, moved in Feb. Alternate universes.