Been saying for years let’s stop wowing the customer... please! Fastest way to bankruptcy. Our job in #CX is to set and meet expectations consistently across the journey... everyday

#CXPA #EIE2019 great day so far, looking forward to sharing some good and bad CX Habits - ouch!

Amazing feedback on our 5 Filthy CX Habits at #CXPA #EIE2019 run out of hard copies so to share the love...here’s a link bit.ly/2De4oVL

Interesting piece from Amanda Davis (Forshew) via CustomerThink. Asking why don’t organisations have the insight that they need for effective action. I fear too often companies think the answer is another #survey. We need to connect data, not only collect it! bit.ly/2uCJ1K5

.Claire Sporton and Judy Ottenstroer take the stage at #PharmaCX #confirmitlive

Great insights at #pharmacx 30% of internet searches will be done by voice by next year! Huge implications as user has no opportunity to choose between results - And in one test 2.6% of google answers were just plain wrong! #confirmit #CX

Trust underpins #CX Trust is critical to building long term relationships with our customers and our team members. But Trust is fragile - have you ever tried sticking a glass back together - maybe let’s not break it in the first place. #confirmit #PharmaCX #confirmitlive

Great piece in Forbes which highlights how AI can help to augment - not replace - the human in customer service and #CustExp. Love seeing this operating successfully in a real business environment at :/. bit.ly/2GeiU2I

Today's the day! We're all set for our today's webinar featuring our friend from #Ecore. Join us to hear more about building #CustExp from the floor up. Have you registered? It's not too late: okt.to/lIgm4Q

I'm fascinated by the future of data science so delighted to be part of this excellent article. Well worth a read if you're interested in the democratisation of data. #datascience #CustExp

Couldn't agree more. Trying to keep #CX within too tight a unit is a huge barrier to getting internal buy-in & investment! CX teams should be a coach to the rest of the org - giving them the insight and support they need to make decisions, and then getting out of the way!

One #CX or #insights team can’t change the world. Or even a company. Get out there and enable everyone in your organisation to succeed by becoming a #CustExp coach. quirks.com/articles/4-ste…

It was great to speak to Michael Baxter at Information Age about this. I'm mildly obsessed with the idea of empowering people to look up from data and augment it with things that are actually in their heads - and then make smarter decisions!

Don't get bogged down by #data and #metrics! Jason Mallia, Confirmit's #ANZ Manager caught up with MarketingMag to dish out the five most common bad habits #CX teams need to break. Learn more here: okt.to/ig2xrc #CustExp

The combination of #CustExp and #BI data is a really powerful approach to driving better business decisions. Here are my tips to getting there. confirmit.com/library/articl…

A #question for #CustExp practitioners. Are you aiming to drive business change directly from within your team? Or do you aim to empower others within the org to use insights you provide to make their own decisions?

I LOVED being a judge in the ACE Awards again this year! The standard of entries keeps going up and up - really excited that we can finally share the names of the winners. Congratulations to everyone who won! #CustExp #VoC

Massive congratulations to Sodexo on their Confirmit ACE Awards win! A brilliant #B2B #CustExp programme. us.sodexo.com/en/media/news-…

Can't wait! See you there!

I am really looking forward to this. Some brilliant speakers from both #CustExp and #MRX backgrounds coming together to talk about what makes an insight rock star. Be ready, Sydney!