"Patient feedback should be welcomed for the insights it can offer into the quality and safety of healthcare, particularly when it comes to staff blind spots or failings in institutional culture." James Munro (@jamesfm55.bsky.social) Care Opinion on the value of patient feedback bmj.com/content/386/bm…

Great piece from @acpatient Tessa Richards @ceineken: "Patients ... are saying it loud and clear—we want full interactive access to our medical records through well designed apps or portals that we can use to inform our decisions and manage our care." bmj.com/content/386/bm…

Moving article in JAMA from a clinician experiencing hospital care as a family member - well worth a read: jamanetwork.com/journals/jama/…

Chris Graham alf collins It's difficult for a 'true partnership' to be achieved, when the power dynamics between #clinician and #patient are so unequal. I'm not sure the power imbalance will ever change. Whilst it remains so, 'self-determination' and 'patient involvement' will be 'gifts kindly bestowed.'

#PENNA24 keynote presentation Chris Graham Group CEO of Picker on using insights for understanding and improving person centred care. Nicely articulated why roles like mine increasingly span both insights and patient experience! Caroline Alexander Shane Degaris Ruth Evans MBE at PEN

POV: someone has said something nice about you, but it's a bot account

🧵 Shortly, our Chief Executive Jacob Lant will be part of a panel at NHS Providers #NHSP24 ⏲️10:25 📍Auditorium He'll be challenging Darzi's diagnosis that "the patient voice is not loud enough" - pointing to the volumes of patient experience evidence gathered by the system

I'm trying to join the eXodus and move to BlueSky - but it's hard to get started and build up my feed. If you're on there, please consider following me at bsky.app/profile/chrisg… so that I can follow you back.